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Resources
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CX Leader of the Year
Martin Ellingham
Member Since: 7th Nov 2017
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Martin Ellingham
Respond Senior Product Manager
Aptean
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4th Jul 2018
Identifying vulnerable customers
Vulnerable customers are hard to define, hard to legislate for and even harder to identify. This is reflected in much of the diagnosis and...
Blog
26th Jun 2018
Creating a culture of good governance through QA
How do you know that your business is moving in the right direction? How can you tell that your teams are working together towards one...
Blog
22nd May 2018
Making the right call over quality assurance
Call centres have a bad reputation among customers, but it doesn't have to be that way. Martin Ellingham, Senior Product Manager for Aptean...
Blog
