LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryIndustry news
CX Leader of the Year
Blog
Subscribe to Newsletter
Martin Ellingham
Martin Ellington
Member Since: 7th Nov 2017
Blogger
Website
Martin Ellingham
Director, product management compliance Aptean
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
27th Apr 2020

Out with the old, in with the new

How CXM has toppled compliance as the number one priority for financial services One of the most highly regulated industries, the financial...
Blog
26th Mar 2020

Don't be anti-social

Martin Ellingham, director, product management compliance at Aptean , looks at the increasing role of social media in complaints and...
Blog
25th Feb 2020

How to improve first-contact complaint resolution

Martin Ellingham, director, product management compliance at Aptean , looks at the role of skills and training in first point of contact...
Blog
28th Jan 2020

Complaints: Cost centre to marketing discipline

Martin Ellingham, product director, Aptean Respond, looks at how complaint management can drive profitability Last year’s UK Customer...
Blog
16th Jan 2020

A new dawn for CMCs

The PPI mis-selling scandal saw the emergence of a new industry with the birth of Claims Management Companies (CMCs). Producing riches for...
Blog
2nd Dec 2019

Vulnerable customers - a focus on best practice?

In the wake of the FCA’s October deadline for responses, Martin Ellingham, business leader, Aptean Respond , what do the proposed...
Blog
14th Nov 2019

Time to bring complaints out of the back office

Martin Ellingham, business leader, Aptean Respond, explains why bringing complaints out of the back office and to the forefront is crucial...
Blog
17th Oct 2019

Complaint handling: Months Vs Minutes

Martin Ellingham, business leader for Aptean Respond, examines why resolving complaints within the required eight week timeframe simply isn...
Blog
4th Jul 2018

Identifying vulnerable customers

Vulnerable customers are hard to define, hard to legislate for and even harder to identify. This is reflected in much of the diagnosis and...
Blog
26th Jun 2018

Creating a culture of good governance through QA

How do you know that your business is moving in the right direction? How can you tell that your teams are working together towards one...
Blog
  • Show more

Most read this week

Comparing VoC platforms for SMEs

Voice of the Customer
27th Jan 2021
Listening image

Trending

Comparing VoC platforms for SMEs

Voice of the Customer
27th Jan 2021

New Program Enables Companies to Quickly...

Technology
30th Sep 2002

9 sample customer journey maps to learn from

Engagement
30th Jul 2018

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2021 Sift
Sift