Martin Ellingham
Martin Ellingham
Business Leader, Aptean Respond Aptean
2nd Dec 2019
In the wake of the FCA’s October deadline for responses, Martin Ellingham, business leader, Aptean Respond , what do the proposed...
Blog
14th Nov 2019
Martin Ellingham, business leader, Aptean Respond, explains why bringing complaints out of the back office and to the forefront is crucial...
Blog
17th Oct 2019
Martin Ellingham, business leader for Aptean Respond, examines why resolving complaints within the required eight week timeframe simply isn...
Blog
4th Jul 2018
Vulnerable customers are hard to define, hard to legislate for and even harder to identify. This is reflected in much of the diagnosis and...
Blog
26th Jun 2018
How do you know that your business is moving in the right direction? How can you tell that your teams are working together towards one...
Blog
22nd May 2018
Call centres have a bad reputation among customers, but it doesn't have to be that way. Martin Ellingham, Senior Product Manager for Aptean...
Blog