Martin Ellingham
Director, product management compliance Aptean
27th Apr 2020
How CXM has toppled compliance as the number one priority for financial services One of the most highly regulated industries, the financial...
Blog
26th Mar 2020
Martin Ellingham, director, product management compliance at Aptean , looks at the increasing role of social media in complaints and...
Blog
25th Feb 2020
Martin Ellingham, director, product management compliance at Aptean , looks at the role of skills and training in first point of contact...
Blog
28th Jan 2020
Martin Ellingham, product director, Aptean Respond, looks at how complaint management can drive profitability Last year’s UK Customer...
Blog
16th Jan 2020
The PPI mis-selling scandal saw the emergence of a new industry with the birth of Claims Management Companies (CMCs). Producing riches for...
Blog
2nd Dec 2019
In the wake of the FCA’s October deadline for responses, Martin Ellingham, business leader, Aptean Respond , what do the proposed...
Blog
14th Nov 2019
Martin Ellingham, business leader, Aptean Respond, explains why bringing complaints out of the back office and to the forefront is crucial...
Blog
17th Oct 2019
Martin Ellingham, business leader for Aptean Respond, examines why resolving complaints within the required eight week timeframe simply isn...
Blog
4th Jul 2018
Vulnerable customers are hard to define, hard to legislate for and even harder to identify. This is reflected in much of the diagnosis and...
Blog
26th Jun 2018
How do you know that your business is moving in the right direction? How can you tell that your teams are working together towards one...
Blog