Member Since: 2nd Dec 2015
Martin is a customer engagement and digital business strategist. Also an author and international keynote speaker. Working under his own brand, Brainfood Consulting, he delivers a range of master classes that help brands evolve their social and digital capabilities. Current topics include omni-channel design, automation and self service, customer experience management for contact centres, social customer service excellence. All targeted to deliver service innovation.
Martin is also a founding member of Beyond Silos – a group of specialist practitioners offering design and delivery service for embedding customer hubs – next generation customer engagement.
Founder Brainfood Consulting
8th Jan 2014
A number of UK customer service, experience and engagement leaders have pooled their insight based on the themes that preoccupied their own...Management
13th Dec 2013
There are two key differences between mainstream and social customer service . First is the switch from private to public engagement...Channels