martin.banks

Member Since: 28th Nov 2015

31st Jan 2013

The latest Cloud Industry Forum survey shows a potentially significant disconnect between the channel vendors and their customers when it...

15th Nov 2012

Martin Banks hears how SAP's Hana-with-everything strategy starts with CRM - and what it means for the 'SAP 360 Customer' offering...

CRM

17th Oct 2012

Customer value is what they spend plus how they influence others, which means breaking down sales channel siloes and exploiting social...

CRM

15th Oct 2012

Chris Stephens, CEO of iHealth Exchange, explains how its use of social media tools for secure patient/doctor/hospital links works across...

4th Oct 2012

Oracle has, to no-one’s great surprise, entered the social media fray as an important adjunct to its existing efforts in big data analytics...

CRM

1st Oct 2012

Two weeks ago it was Dreamforce; now the Moscone Centre in San Francisco plays host to Oracle OpenWorld - a conference with an over-...

27th Sep 2012

One of the common themes about the Cloud is its ability to transform business, so it is always interesting to see it in action. It is even...

27th Jun 2012

Martin Banks examines Huddle's move to add iPads and file recommendation to its content collaboration and management platform. Recent weeks...

25th May 2012

Salesforce.com's Peter Coffee believes customers don’t want to hear about vendors fighting each other; they want to hear about vendors...

CRM

24th May 2012

Emphasising SAP’s shift from CRM to CEM, the vendor's VP of CRM solutions explains that "customer experience of the interaction with a...

CRM