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Mary Clarke
Member Since: 28th Nov 2015
Mary Clarke
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31st Oct 2014

How can Tesco rescue its brand reputation and restore customer loyalty?

After inflating accounts by over £260 million, and wiping more than £2.5 billion off its market value , Tesco has severely damaged its...
Voice of the Customer
17th Oct 2011

Can competency tests create service stars from your advisors?

Mary Clarke looks at the role of assessments in improving the behaviour and performance of customer service advisors. There’s no doubt...
Contact centres

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