Matt Dyer
Member Since: 18th Jul 2014
Blogger
Specialising predominantly in the AVAYA Contact Centre applications (with 15 years experience spanning installation, configuration and technical design) Matt is Sabio's Head of Consultancy.
Head of Consultancy Sabio
31st Mar 2016
We’ve all had interactions where everything’s gone well during the actual agent conversation, only for things to sour when we’re subjected...
Blog
17th Feb 2016
Applying intelligent design to the customer journey Travelling recently on Singapore’s Mass Rapid Transit network (MRT), I was impressed by...
Blog
20th Jan 2016
Over the last few years we’ve seen numerous research suggesting that brand loyalty is at an all time low, indeed Brand Quarterly reported...
Blog
14th Jan 2016
As consumers we're all becoming increasingly familiar with personal assistants such as Apple's Siri, Microsoft's Cortana and Google Now...
Blog
18th Dec 2015
Following the news this week that Trading Standards had seized 15,000 unsafe hoverboards brought into the UK, Amazon was quick to announce...
Blog
25th Nov 2015
The customer contact industry places a lot of emphasis on ensuring that the right kind of contacts come through to the call centre, so it’s...
Blog
28th Oct 2015
At Adobe's recent Digital Marketing Symposium I was fascinated by an RBS presentation by Matthew Harwood into how the bank is rigorously...
Blog
19th Mar 2015
Since first launching in 2012, Barclays Pingit has been downloaded over 2.5 million times, and over £400 million has already been sent...
Blog
2nd Feb 2015
Whether it’s Amazon advertising its new Mayday live video service on Kindle Fire HDX tablets, or the BBC running stories on how the US...
Blog
3rd Dec 2014
Before pursuing a proactive contact strategy, it’s important for organisations to address why they’re really doing it. Traditionally...
Blog