Member Since: 14th Jul 2010
Customer Service Manager Watford Community Housing Trust
1st Sep 2010
Fantastic post. I am looking to adopt a customer journey mapping approach in a project I am running.
I was intrigued to read your final comments that you would soon be, "publishing all the materials for building your own Customer Journey LAB and all the material will be downloadable with a guidebook from the DesignThinkers website".
Could you please let me know if this is now available? It would be a great help for me.