Member Since: 15th May 2019
15th May 2019
Great article! Totally agree with the 5 points...
CX professionals will need strong support to transform big data into feel data. They will need to find the right tools and solutions to focus on customer emotions, customer journey, and customization seems difficult in practice.
Very few solutions are really focusing on emotion analysis. My company, Q°emotion, is developing the first cloud platform able to convert the customer (written) feedbacks into emotional analytics during the customer journey and cx key moments and places. Through alerts and cx insights enables a first step for the customization.
For more information, to get free demo access, pls. contact us! (contact AT qemotion.com)