Maurice FitzGerald

Member Since: 11th Sep 2018

Bio

Retired VP of Customer Experience for HP and HPE's $4B software division.

Author of four books on customer strategy, all available on Amazon.

Monsieur

30th Sep 2019

The Net Promoter Score is dead! Or are the reports on NPS simply fake news? Well, the image at the top of the article shows what I found...

16th May 2019

Looking to implement a customer experience strategy quickly? Maurice Fitzgerald shares a simple and effective approach to developing a...

26th Apr 2019

Further exploring the relationship between employee and customer satisfaction, which brands are getting it right, which are getting it...

7th Mar 2019

Results are consistent - there is almost no relationship between employee and customer satisfaction. But there are exceptions and surprises...

19th Feb 2019

Maurice Fitgerald pulls on his experience as VP of CX at HP to highlight the four skills that customer experience leaders must possess to...

5th Nov 2018

Timing is everything. So when are the appropriate times to consider collecting customer input? And when should you not survey at all? I...

11th Oct 2018

The lower your prices, the happier your customers will be… right? Evidence indicates that this isn't always the case. A personal story... I...