Member Since: 11th Sep 2018
Retired VP of Customer Experience for HP and HPE's $4B software division.
Author of four books on customer strategy, all available on Amazon.
7th Mar 2019
Results are consistent - there is almost no relationship between employee and customer satisfaction. But there are exceptions and surprises...
19th Feb 2019
Maurice Fitgerald pulls on his experience as VP of CX at HP to highlight the four skills that customer experience leaders must possess to...
5th Nov 2018
Timing is everything. So when are the appropriate times to consider collecting customer input? And when should you not survey at all? I...