I don't know about you, but I trust that a lot of people are very honest when it comes to filling in their details. I mean I'm sure they know that you need to put that data into storage for a reason right?

Well, for some companies, this could be a difficult example to follow. This is because some of these businesses actually rely on topnotch CX for their operations to continue like the service industry. If they do not attend to every single customer's feelings out there, they might just lose recommendations and loyalty.

As both a business owner and a consumer, I feel that this statement is entirely incorrect. The 'always' angle of the expression should be changed to 'sometimes' and then would it only feel a little more acceptable. Businesses provide all sorts of services to customers from various demographics so it is just expected for a certain percentage of them to have varying views on certain products being offered. However, their different opinions do not mean that they should be forced onto business owners but instead they should be considered.

We could easily overlook this step which is most often than not regarded as trivial. However, the impact that this particular additional process could have on our business is something not worth ignoring.

I guess almost every other business can also benefit from these guidelines with a little tweak. Retail, self storage, or even F&B can make do with a little help especially when customer service is concerned. Businesses in Gold Coast are also constantly improving their game to achieve customer satisfaction in every industry.

At the end of the day, your business needs to be responsible for the solution that you're presenting to your client, so it makes sense that you would need to take your time to ensure that whatever ideas you've come up with are actually decent and workable. Otherwise, it's humble pie and back to the drawing board because you've committed to making sure that you complete the job right? It would make sense to see the whole project through!