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michaelmaloney
michael
Member Since: 15th Jan 2018
Blogger

Michael Maloney moved from Sydney to The Gold Coast to set up home with his wife, Cathy. They have been married for 5 years and own and run the Supercheap Storage at Molendinar together, they also keep busy taking care of their 3 young children. Michael’s interests include table tennis, which he plays at a competitive level, touch football, going to the gym and bike riding along the coastal routes. Supercheap Storage provides self-storage units at very good rates and on terms that are convenient and straight-forward for clients to use, they can take care of every part of the moving and storage process for those limited with time.

michaelmaloney
Director Supercheap Storage Gold Coast
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My answers

15th Jan 2019

I don't know about you, but I trust that a lot of people are very honest when it comes to filling in their details. I mean I'm sure they know that you need to put that data into storage for a reason right?

Reply to
Infographic: The shocking scale of dirty customer data
15th Jan 2019

Well, for some companies, this could be a difficult example to follow. This is because some of these businesses actually rely on topnotch CX for their operations to continue like the service industry. If they do not attend to every single customer's feelings out there, they might just lose recommendations and loyalty.

Reply to
Why emotion shouldn't be a priority for customer service
3rd Dec 2018

As both a business owner and a consumer, I feel that this statement is entirely incorrect. The 'always' angle of the expression should be changed to 'sometimes' and then would it only feel a little more acceptable. Businesses provide all sorts of services to customers from various demographics so it is just expected for a certain percentage of them to have varying views on certain products being offered. However, their different opinions do not mean that they should be forced onto business owners but instead they should be considered.

Reply to
Infographic: Why the customer isn't always right
3rd Dec 2018

We could easily overlook this step which is most often than not regarded as trivial. However, the impact that this particular additional process could have on our business is something not worth ignoring.

Reply to
User acceptance testing your marketing technology: How to conduct UAT correctly
13th Feb 2018

I guess almost every other business can also benefit from these guidelines with a little tweak. Retail, self storage, or even F&B can make do with a little help especially when customer service is concerned. Businesses in Gold Coast are also constantly improving their game to achieve customer satisfaction in every industry.

Reply to
Revitalising point-of-purchase: Nine lessons from luxury brands
15th Jan 2018

At the end of the day, your business needs to be responsible for the solution that you're presenting to your client, so it makes sense that you would need to take your time to ensure that whatever ideas you've come up with are actually decent and workable. Otherwise, it's humble pie and back to the drawing board because you've committed to making sure that you complete the job right? It would make sense to see the whole project through!

Reply to
Building a culture of innovation: The role of adaptability

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