Mike Hughes
Member Since: 19th Jan 2015
Blogger
Mike Hughes is MD at PeopleTECH and one of the UK’s foremost customer experience experts, having worked for and consulted companies such Thomas Cook, BskyB and France Telecom on how best to deliver a first-class experience to their customers.
PeopleTECH combines experience working with some of the world’s biggest companies, with a deep understanding of digital transformation, helping to drive efficiency and profitability by offering a bespoke and agile approach to improving the customer journey.
Managing Director PeopleTECH
23rd Nov 2016
As November draws to a close, we are well and truly into the Christmas shopping season. The major retailers have premiered their adverts,...
Blog
31st Oct 2016
It is well-documented how empowered consumers have become over the past decade or so. They have increased choice, more competitively priced...
Blog
20th Oct 2016
Once again, I hand the blog baton to my PeopleTECH colleague, Maurice Vink , who has some thoughts on digital transformation to get off his...
Blog
28th Sep 2016
It never ceases to amaze me, how some brands perceive mobile and how it relates to the customer experience. You might think, that in 2016,...
Blog
9th Sep 2016
I recently saw an interesting study by service design consultancy, Engine , which looked at consumer perceptions of the customer service...
Blog
28th Jun 2016
It is time to hand over the blog reins to PeopleTECH’s resident voice of the customer expert, Gail Partridge ... Many insurance firms have...
Blog
22nd Jun 2016
Despite having written recently about the importance of digital transformation and why organisations should all have a Chief Digital...
Blog
17th Jun 2016
There can be no doubt that at times, outsourcing certain elements of a business can be a real shot in the arm, especially when it comes to...
Blog
26th May 2016
We’ve posted before about the need for organisations – both established businesses and high-growth firms – to have a Chief Customer Officer...
Blog
20th May 2016
To deliver a first-class customer experience requires a combination of people, processes and technology . Without any of the three, an...
Blog