Member Since: 4th Sep 2018
Mikhail Naumov is the Co-founder & President of DigitalGenius, a venture-backed artificial intelligence company, transforming the customer service industry. In his role, Mikhail is focused on bringing practical applications of deep learning and artificial intelligence to customer service operations of growing companies and well-established enterprises. A frequent speaker on the topics of emerging technology, artificial intelligence & entrepreneurship. He is a leading voice in the Human+AI movement, which focuses on the seamless interaction of human & machine intelligence in business applications and everyday life. Author of Amazon-Bestseller, “AI Is My Friend: A Practical Guide for Contact Centers” Recognized as Forbes’ 30 Under 30 for Enterprise Technology, Mikhail is passionate about bringing emerging technologies to life, to make business and everyday life more productive and enjoyable.
Co-founder and President DigitalGenius
17th Jan 2019
As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy...Contact centres