LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Mikhail Naumov
Mikhail Naumov
Member Since: 4th Sep 2018
Twitter
LinkedIn
Website

Mikhail Naumov is the Co-founder & President of DigitalGenius, a venture-backed artificial intelligence company, transforming the customer service industry. In his role, Mikhail is focused on bringing practical applications of deep learning and artificial intelligence to customer service operations of growing companies and well-established enterprises. A frequent speaker on the topics of emerging technology, artificial intelligence & entrepreneurship. He is a leading voice in the Human+AI movement, which focuses on the seamless interaction of human & machine intelligence in business applications and everyday life. Author of Amazon-Bestseller, “AI Is My Friend: A Practical Guide for Contact Centers” Recognized as Forbes’ 30 Under 30 for Enterprise Technology, Mikhail is passionate about bringing emerging technologies to life, to make business and everyday life more productive and enjoyable.

Mikhail Naumov
Co-founder and President DigitalGenius
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
17th Jan 2019

AI in the contact centre: How to research your options and reach out to vendors

As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy...
Contact centres

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Loyalty
27th Jan 2023

Companies never read feedback, customers complain

by
Rhys Fisher
Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Technology
23rd Jan 2023

Self-service strategies of successful CX leaders

by
Rhys Fisher

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift