Mitch Lieberman

Member Since: 3rd May 2010
Mitch is a transformation leader who helps organizations to establish the vision, define strategy and deliver successful programs. He has creative and practiced approach supported by a strong governance model, and a touch of growth hacking. Mitch helps organizations to successfully build and deploy modern system of engagement.
His core objective is to help companies to achieve valuable business outcomes through a balance of technology and hard work. Mitch holds a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals and individual jobs to be done.
think strategically, execute effectively and build a coalition to achieve goals one step at a time
connect the dots, recognize patterns and simplify the complex, creating a shared vision
Chief Strategist Stealth
17th Jan 2018
What tech vendors must consider before buying into review sites
The creation of a customer journey map - a visual representation of the events and interactions customers are likely to experience while...
Technology
4th Feb 2014
The negative space in data: Why what's missing is as vital as what's there
It seems easy to notice when something is , how often do you notice when something is not ? Recently, during my early morning routine, it...
Data
17th Jan 2013
Context: The difference between information and knowledge
The capability to respond and engage on social channels requires access to information, but also experience, insights and context, says...
Technology
16th Feb 2012
Best practices for social CRM are bunkum!
Best practices in social CRM do not exist and they never will, says Mitch Lieberman. FC Expert Blogger Daniel W. Rasmus wrote a great...
Technology
19th Jan 2012
Do your employees need to mirror the social customer?
With a little help from his friends, Mitch Lieberman looks at the links between social CRM and Enterprise 2.0 and the implications for the...
CRM
27th Oct 2011
Is the CMO the right person to be driving customer engagement?
Mitch Lieberman looks at IBM's Global Chief Marketing Officer Study - and is left with a nagging question about the CMO's role in the...
Engagement
11th Oct 2011
The six elements of customer service evolution
Mitch Lieberman outlines the top-level changes that are taking place within customer service to keep pace with customers. Customer...
Management
13th Sep 2011
CRM evolution: Is this the future of CRM?
Mitch Lieberman looks at CRM's past and maps out his predictions for the future. Do you foresee the same? evolution – a process in which...
CRM
16th Jun 2011
Customer service: Time to align on coordination, collaboration and cooperation?
Mitch Lieberman looks at how customer service needs to be on the same page with coordination, collaboration and cooperation. Customer...
Management
23rd May 2011
The number one customer service experience question facing firms today
Leaders are now facing a decision, says Mitch Lieberman: continue to let customers down through inadequate capabilities or embark on a...
Management