Moira Clark
Member Since: 28th Nov 2015
2nd Nov 2010
The problem with customer service metrics
Professor Moira Clark and Philip Michell look at the thorny issue of customer service metrics - and whether it is possible to balance all...
Contact centres
28th Jun 2010
Social media success: Mindset vs tools
Professor Moira Clark and Andrew Bryan highlight the transformation firms must make not only to protect themselves but to encourage and...
Technology