I understood that the first journey map should be simple.
How do we detailed the Journey map?
When we draw the first journey map, it describes "as-is" experience. After assessment of the current situation we develop "to-be" journey map.
When the recommended timing to detail the experience?
My answers
Thanks!
I'll check it and try to understand in details.
I understood that the first journey map should be simple.
How do we detailed the Journey map?
When we draw the first journey map, it describes "as-is" experience. After assessment of the current situation we develop "to-be" journey map.
When the recommended timing to detail the experience?