Member Since: 9th May 2016
Inventor of the Customer Experience Vector (CXV), Peter is a seasoned information strategist and leader with nearly 20 years’ core business development and operational experience in data management, business intelligence & analytics for financial services, telecommunications, retail and public sectors.
Peter’s core strength is in building, developing and leading high-performance data & analytics teams and aligning them to the achievement of strategic business objectives that positively impact the bottom line. At TeleTech Consulting, Peter is focused on using Customer Insights (analytics) to drive next the next generation of customer engagement.
European Director of Customer Insights TTEC Digital
26th Apr 2019
Overcome complex organisational and technological barriers to enable true omnichannel transformation. Omnichannel is one of those words...Channels
9th Aug 2018
Great customer experiences start with great employee experiences. And therefore organisations must understand the interplay between the...Engagement