Peter is an expert in using a combination of data and behavioural sciences to lead transformation in the field of Experience Management (XM); encompassing Customer Experience (CX), Employee Experience EX) and Partner Experience (PX) within an omnichannel environment (and especially during digital transformation / integration).

Over the last 3 years, Peter has been focussed on using a combination of data and behavioural sciences to both better predict customer / employee behaviour, and to quantify the impact on the bottom line.

Now an Independent Consultant, Peter's focus is on delivering affordable, high-quality consulting advice to organisations that want to transform their Experience Management strategy & practices.