Member Since: 9th May 2016
Inventor of the Customer Experience Vector (CXV), Peter is an expert in the use of data & analytics for enhanced Experience Management (XM) for customers, employees & partners. With nearly 20 years’ experience in data management, business intelligence & analytics for financial services, telecommunications, retail and public sectors.
Peter’s deep expertise is in building, developing and leading high-performance data & analytics teams and aligning them to the achievement of strategic business objectives that positively impact the bottom line.
Now an Independent Consultant, Peter's focus is on delivery affordable, high-quality consulting advice to organisations that want to transform the Experience Management strategy & practices.
26th Apr 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of...Channels
9th Aug 2018
Great customer experiences start with great employee experiences. And therefore organisations must understand the interplay between the...Engagement