Member Since: 9th May 2016
Peter is an award winning expert in using a combination of data and behavioural sciences to lead transformation in the field of Experience Management (XM); encompassing Customer Experience (CX), Employee Experience EX) and Partner Experience (PX) .
Over the last 3 years, Peter has been focussed on using a Predictive Behavioural Analytics to both better predict customer / employee behaviour, and to quantify the impact on the bottom line.
Peter has also been named as CX Stars 2021 Top 50 CX Influencer.
Founder XMplify Consulting Ltd
26th Apr 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of...Channels
9th Aug 2018
Great customer experiences start with great employee experiences. And therefore organisations must understand the interplay between the...Engagement