LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Musa Hanhan
Musa Hanhan
Member Since: 18th Mar 2021
Twitter
LinkedIn
Website

Musa brings over two decades of customer experience, design, strategy, product, and implementation expertise to organizations of all shapes and sizes. He obsesses with helping brands adopt a culture and continuous practice of customer-centric decisions and actions. 

His passion for building and executing winning strategies that create world-class customer experiences are exhibited in successfully designing and engineering solutions that have enhanced customer trust and loyalty.

In 20218, he was recognized with an Impact Award by the Customer Experience Professional Association (CXPA) for his leadership in driving customer experience efforts for Genesys and for contributions to the customer experience practice.

Musa Hanhan
Managing Partner Xperiente
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
19th Mar 2021

How can brands design 'human' customer experiences in an AI-dominant world?

By 2030, according to the SAS “ Experience 2030 ” report, “67% of customer engagement between a brand and consumer using digital devices...
Strategy

Most read this week

Engagement
4th Oct 2023

Preparing for the disruptive customer of tomorrow

by
Amanda Whiteside
Employees, office managers looking on screen with graphs and company analytics.

Trending

Engagement
4th Oct 2023

Preparing for the disruptive customer of tomorrow

by
Amanda Whiteside
Technology
4th Nov 2013

Clouded in confusion?: How to choose a...

by
Neil Davey
Any Answers comment Icon 1
Contact centres
6th Nov 2019

5 psychological theories for the contact centre

by
Chris Ward
Any Answers comment Icon 1

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift