Member Since: 18th Mar 2021
Musa brings over two decades of customer experience, design, strategy, product, and implementation expertise to organizations of all shapes and sizes. He obsesses with helping brands adopt a culture and continuous practice of customer-centric decisions and actions.
His passion for building and executing winning strategies that create world-class customer experiences are exhibited in successfully designing and engineering solutions that have enhanced customer trust and loyalty.
In 20218, he was recognized with an Impact Award by the Customer Experience Professional Association (CXPA) for his leadership in driving customer experience efforts for Genesys and for contributions to the customer experience practice.
Managing Partner Xperiente
19th Mar 2021
I appreciated and thank you, Aki, for the feedback, I understand your pessimism, and I see we have the opportunity to ensure the new smart technology doesn't go deep into the dark side. By designing human experiences and bringing the human factors upfront, adopting AI and ML will help us and not hurt us.
Part of the learning is to make the technologists aware of the side effect that might create during the process.