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Jamie Thorpe
Jamie Thorpe
Member Since: 13th Jan 2021
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Jamie is a well networked CX professional with over 20 years’ experience.  The majority of his career has been spent in Client Success/Service previously holding two board level positions.  Jamie’s expertise spans Offer, Marketing, CX Platforms, Business Development and Delivery.  He regularly speaks at events and has been engaged with a number of governing bodies.  He prides himself on a pragmatic approach that drives actionable intelligence (the So What!).  Jamie recognises the triangulation between customer, employee and brand experience and the growing need for brands to be connected to, and active in, this ecosystem.  In 2020 Jamie was recognised as a Top 25 CX professional in the UK.

Jamie Thorpe
Head of Experience Management Ipsos
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15th Jan 2021

Three new year's resolutions for those serious about CX improvement

The recent lockdown measures announced make 2021 feel like Groundhog Day… but now the vaccine is in full roll out there are brighter times...
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