Jamie is a well networked CX professional with over 20 years’ experience.  The majority of his career has been spent in Client Success/Service previously holding two board level positions.  Jamie’s expertise spans Offer, Marketing, CX Platforms, Business Development and Delivery.  He regularly speaks at events and has been engaged with a number of governing bodies.  He prides himself on a pragmatic approach that drives actionable intelligence (the So What!).  Jamie recognises the triangulation between customer, employee and brand experience and the growing need for brands to be connected to, and active in, this ecosystem.  In 2020 Jamie was recognised as a Top 25 CX professional in the UK.