Member Since: 28th Nov 2015
29th Jun 2009
What role is there for customer engagement within the current economic climate? The latest Online Customer Engagement Report provides...
29th Jun 2009
Building up customer engagement involves defining what your company stands for and orchestrating customer interactions like a perfect...
29th May 2009
While it may not be surprising that consumers are cutting back on their spending to save costs during the credit crunch, even those who are...
29th May 2009
Business intelligence enables organisations to realise the value of their information but this is now being linked to corporate performance...
29th May 2009
Customers should be at the heart of every organisation, says Jo Causon, the new chief executive of the Institute of Customer Service (ICS...
27th May 2009
With Facebook still among the dominators of the social networking scene, marketers are now looking for better insight into how consumers...
27th May 2009
A new report has revealed that customer experience strategies are increasingly a part of organisations' agendas, with investment even...
26th May 2009
Be bold, be savvy and focus: these are the three steps that can help firms get more from less to improve the customer experience, according...
22nd May 2009
When Gerald Ratner gave a speech poking fun at the poor quality of his company's products it led to serious repercussions for the business...
22nd May 2009
The outsourcing of contact centre duties is on the rise again. But are firms overcoming their preconceived notions about providers and...