nanorep

Member Since: 4th Feb 2016
Blogger
nanorep is a SaaS digital experience solution, providing personalized guidance for every consumer at their moment of need. Our solution is powerful yet simple, providing effortless engagement at every touchpoint along the digital journey. We help companies successfully manage and scale their digital self-service experience and empower customers to take educated actions to complete their goal.
Content and Community nanorep
30th May 2016
A Definition of Proactive Customer Engagement Proactive customer engagement is the process of using social media and other channels to...
Blog
28th Apr 2016
With the whole world going mobile and the proliferation of omni-channel solutions, it’s important for businesses to cater to every aspect...
Blog
19th Apr 2016
In today’s technology fueled world, trends shift rather quickly. Technology is advancing at a break-neck pace and what was popular last...
Blog
13th Apr 2016
Shopping is an integral part of our lives. Whether shopping for clothes, for food, or even shopping while on vacation, we do it on a daily...
Blog
11th Apr 2016
What is a Self-Learning Knowledge Base? A self-learning knowledge base is often found to be a key component of enterprise level self-...
Blog
24th Mar 2016
Being a Customer Service Manager is challenging to say the least. You experience the full force of rage when your company fails to meet a...
Blog
28th Feb 2016
Knowledge builds bridges and opens doors. It has the ability to make our lives better in infinite ways and in this digital age the rules...
Blog
4th Feb 2016
We all know that person at work that knows everything – the ‘Walking Knowledge Base’. It can be an advanced tech-support representative, a...
Blog