Natalie Steers
Member Since: 20th Jan 2012
Contributor MyCustomer.com
2nd Dec 2013
Customers unhappy with most brands' service levels
New research has revealed that customers are largely unsatisfied with the level of service they receive from brands. LivePerson surveyed...
Management
29th Nov 2013
Big Data causing big problems for the contact centre – study
More than a quarter of contact centres are suffering from data overload, according to new figures. The study of 542 contact centre...
Contact centres
28th Nov 2013
Infographic: 10 ecommerce tips for Christmas
From customising web pages to organising products to gift wrapping, BT has provided 10 ecommerce tips for Christmas in this new infographic...
Ecommerce
28th Nov 2013
US consumers more likely to complain about service than Brits
It seems that stereotypes are all still too true in the world of customer service with new research showing that Americans are more direct...
Voice of the Customer
27th Nov 2013
Five ways retailers can make Christmas shopping sparkle
Retailers worldwide are wishing for a plentiful Christmas this year, with some forecasters suggesting that 2013 could be one of the best...
Ecommerce
27th Nov 2013
Infographic: How to deal with social media complainers
Frustrated customers are increasingly turning to social to vent at brands but how should businesses respond? A new infographic from...
Voice of the Customer
26th Nov 2013
Infographic: Mobile email strategies for Christmas
How should you target your customers this Christmas? A new infographic from Yesmail provides stats on implementing mobile email design,...
Technology
26th Nov 2013
Customers rank live chat as best service channel
Live chat may be a fairly new and lesser used channel but those customers using it are so happy with the channel that they’re retuning to...
Management
25th Nov 2013
Omnichannel consumers blending online and in-store shopping
Forget the fears that the growth of ecommerce is damaging the High Street; new research has revealed that today’s omnichannel shoppers are...
Ecommerce
25th Nov 2013
Infographic: Fishing for customers on Facebook
How do you get your fans biting on Facebook and then convert into customers? A new infographic from PostPlanner provides tips to help you...
Technology