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CX Leader of the Year
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Marketing
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Strategy
Technology
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Strategy
Why a crisis could be a good thing for your brand
Strategy
CMO as CX leader: How to make it work
Data
Drivers of Agile success for insight teams
Sales
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Sales performance
CRM
Ecommerce
CRM
The 2019 CRM buyer's guide
CRM
Five differences between CDP and CRM
CRM
Sponsored
Is your CRM strategy advanced enough for AI?
Service
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Management
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Contact centres
Why it's time to change our call centre metrics
Management
Why are so many CX programmes failing?
Management
Why customers shouldn't write your service vision
Customer experience
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Engagement
Voice of the Customer
Loyalty
Engagement
How Brand Citizenship drives customer engagement
Engagement
Journey managers: The future of CX management?
Loyalty
Change customer behaviour: Penalise vs incentivise
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Customer satisfaction
Eight tips for building trust with customers
Customer emotion
Enhance your CX with both digital & human insights
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3 ways cloud improves customer service
Hot topics
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Customer emotion
Contact centres
Chatbots
Customer emotion
Enhance your CX with both digital & human insights
Customer emotion
The reality of AI in customer service
Customer emotion
How adored brands satisfy customer emotions
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Resources
Events & webinars
CX Leader of the Year
Natalie Steers
Member Since: 20th Jan 2012
Natalie Steers
Contributor
MyCustomer.com
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12th Sep 2013
Has anyone formed a customer experience office?
A member on our LinkedIn group, Rob Urbanowicz, recently posted the following : Has anyone formed a "Customer Experience Office"?? How...
28th May 2013
Should social customer service be integrated into...
Next month, MyCustomer.com will be taking a deeper look at social media customer service and one of the interesting debates we've been...
