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Member Since: 12th May 2020
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17th Aug 2020

How data can reveal customer behaviour changes

As lockdowns lift in the UK, we’re all moving from ‘unprecedented times’ to the ‘new normal’. However, what the full implications of this...
Blog
12th May 2020

Contact centres will be reborn post-pandemic

It will probably take the rest of the decade for us to fully understand all the implications of the Pandemic. However, what has been clear...
Blog

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