Esteban references CEMEX as a good example of deploying a social business solution, yielding positive return. A description of CEMEX' deployment is on Pg 5 of this IBM brief - http://www.ibm.com/ibm/cioleadershipexchange/us/en/pdfs/CIO2011_CaseStud... The CEMEX deployment is based on IBM Connections, of which the latest offerings is the IBM Connections Suite - http://www-01.ibm.com/software/lotus/products/connections/suite/ - which includes presence, online meetings, a softphone, real-time collaboration and document libraries within an authenticated, and managed environment, and accessible via a broad array of mobile devices and tablets.
My answers
Esteban references CEMEX as a good example of deploying a social business solution, yielding positive return. A description of CEMEX' deployment is on Pg 5 of this IBM brief - http://www.ibm.com/ibm/cioleadershipexchange/us/en/pdfs/CIO2011_CaseStud... The CEMEX deployment is based on IBM Connections, of which the latest offerings is the IBM Connections Suite - http://www-01.ibm.com/software/lotus/products/connections/suite/ - which includes presence, online meetings, a softphone, real-time collaboration and document libraries within an authenticated, and managed environment, and accessible via a broad array of mobile devices and tablets.