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Neil Davey
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Member Since: 22nd Oct 2006
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.

Neil Davey
Managing editor MyCustomer.com
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31st Jan 2023

New compact elearning course aims to solve practical CX problems

One of the big challenges for customer experience professionals both new and old is how to ensure their CX programmes drive tangible...
Engagement
24th Jan 2023

Amazon: Are strikes another sign of impending CX strife?

Amazon workers staged the first ever strike in the UK today, with hundreds of staff at a fulfilment centre in Coventry walking out in anger...
Engagement
19th Jan 2023

How Barnes & Noble has focused on CX to turn around its fortunes

If there's one area of retail that was particuarly disrupted by the digital revolution 20 years ago, it was bookselling. Given the...
Engagement
16th Jan 2023

How the world's best CX leaders are making customer experience a company-wide concern

In a previous look at some of the commonalities shared by some of the strongest candidates in the CX Leader of the Year application process...
Engagement
9th Jan 2023

How the world's best CX leaders are restructuring their teams

When MyCustomer asked customer experience leaders about the biggest obstacles to their CX programme’s success as part of our 2022 CX...
Engagement
13th Dec 2022

Meet 2022's customer experience trailblazers!

The 2022 CX Leader of the Year award was the most successful yet, with over 150 entrants from 20+ countries and an incredibly high calibre...
Engagement
7th Dec 2022

The shocking stats that shook the CX world in 2022

As another year draws to a close, we take a look through some of the customer experience research and reports that caught us by surprise (...
Loyalty
5th Dec 2022

Is Frontier Airlines right to close its call centres?

Customers of budget flight firm Frontier Airlines are no longer able to speak to a support agent on the phone, following its transition...
Contact centres
1st Dec 2022

The three topics that shaped the CX world in 2022

Disruption continues to be the theme, as the chaos caused by the pandemic has receded, only to be replaced by a new set of challenges for...
Engagement
25th Nov 2022

What should CX leaders prioritise in their 2023 budgets?

With 2022 coming to a close, customer experience leaders will be deep in planning for the coming year. And while this comes against a...
Engagement
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