Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
22nd Feb 2019
DHL Freight undertook a comprehensive and programmatic overhaul of its customer experience. Here we explore the steps it took and what...
18th Feb 2019
How should you measure customer success manager performance? Who should customer success managers report to? And what other factors must be...
8th Feb 2019
New research reveals that customer journeys are viewed as the biggest obstacle to delivering a consistently good customer experience. While...
4th Feb 2019
Most marketers believe they will have control of the customer experience by 2020 at their organisations. But is this a good thing? A new...
30th Jan 2019
What are the typical stages that B2B buyers go through when choosing a new product for their company? Over the last decade, there have been...
28th Jan 2019
What is a simple customer experience - and why is it so important in 2019? We explore these issues, and examine the brands that are doing...
24th Jan 2019
Customer success managers have become commonplace within software companies. But is there a place for them in other industries too?...
15th Jan 2019
What can CRM statistics from last year reveal about the path that the CRM sector may take in the coming 12 months? 2018 proved to be a hit...
14th Jan 2019
A panel of experts discuss what will characterise the customer experience management landscape in 2019, and how brands can capitalise on...
10th Jan 2019
New research suggests that online customer experience standards are stagnating, with performance in areas such as service and ease of...