Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
14th Jun 2019
As the Advertising Standards Authority clamps down on harmful gender stereotypes, we take a look at the worst offenders from over the years...
13th Jun 2019
Whether you believe you can influence customer emotions or not could have a huge impact on your customer experiences. Customer emotions are...
29th May 2019
How much are unengaged employees costing your business - and what are the causes of employee burnout in the first place? It’s difficult -...
15th May 2019
View MyCustomer's latest webinar that explores how intelligent customer service is helping organisations to address their biggest service...
3rd May 2019
New research sheds light on why so few marketing leaders are investing in customer experience management, and how obstacles to investment...
18th Apr 2019
Winner of Best Voice of the Employee Programme at the prestigious European Contact Centre & Customer Service Awards , Tesco Mobile...
18th Apr 2019
What are the tasks best tackled by chatbots? Where in the customer journey should they sit? And where are live agents more appropriate? As...
16th Apr 2019
Customer success managers need to possess a number of core skills if they are to prosper in their roles and truly benefit their companies...
11th Apr 2019
Cosmetics firm Lush is closing its social media accounts. What are the arguments for and against abandoning social networks? This week...
8th Apr 2019
New research has revealed that a small number of innovative CMOs are generating huge success for their businesses by focusing on the...