Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
14th Dec 2018
New research from MyCustomer and Confirmit has revealed that Voice of the Employee (VoE) programmes can deliver dramatic improvements...
10th Dec 2018
What have MyCustomer's audience been most interested in over the last 12 months? Customer experience management's rise up the corporate...
6th Dec 2018
What trends characterised the world of customer experience management in 2018, and how did they shape CX strategies? The customer...
5th Dec 2018
MyCustomer's latest on-demand webinar explores how organisations can better support their service agents with the tools they need to...
28th Nov 2018
What do you need to consider before investing in a customer data platform? In the latest in our series on the rise of CDPs, we ask IT...
15th Nov 2018
Customer success managers are one of the fastest-growing roles in the business world. What is driving such rapid adoption? The business...
12th Nov 2018
The judges of European Contact Centre & Customer Service Awards tell us what this year's contestants have taught them about employee...
9th Nov 2018
From improving adoption, to keeping compliant with GDPR, we solve the biggest CRM challenges. In our ongoing serues where IT leaders tackle...
30th Oct 2018
Judging has been taking place for this year's European Contact Centre & Customer Service Awards ahead of the ceremony on 27th November...
23rd Oct 2018
Organisations have focused too much on optimising their contact centre staff - and not enough on engaging them. And as a result contact...