Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
20th Sep 2017
New research has revealed that many UK businesses lack the contact centre capabilities to meet customer expectations. The study, conducted...
15th Sep 2017
It is a time of austerity and data inaccuracy can no longer be tolerated. 89% of companies believe that their departmental budgets are...
11th Sep 2017
The buzz around account-based marketing is palpable. Research from Terminus suggests that 60% of B2B marketers are implementing new ABM...
5th Sep 2017
How can your business meet consumer's demands to build more trust and loyalty in the future? Consumers are increasingly loyal to brands,...
5th Sep 2017
As Sue Duris recently discussed , while technology and tools can play a valuable role in supporting account-based marketing (ABM), it is...
30th Aug 2017
There are many different types of people in this world, most are delightful and interesting. But don't you find that some can just be a bit...
22nd Aug 2017
Customer relationship management (CRM) refers to the practices, strategies and technologies used to manage and analyse customer...
22nd Aug 2017
Voice of the Customer programmes and customer surveys provide an invaluable source of insight into the performance of your business. But...
18th Aug 2017
As the customer journey becomes more complex, entailing a growing number of touchpoints on the path to purchase, could identity management...
16th Aug 2017
Is your sales team swamping clients and potential customers with contact requests? How long should you wait between contact attempts? What...