Neil Davey

Member Since: 22nd Oct 2006

Bio

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

Neil Davey

Managing editor MyCustomer.com

5th Dec 2019

MyCustomer's 10 most popular articles of 2019

This year, MyCustomer launched its inaugural CX Leader of the Year award , reflecting the rise to prominence of customer experience as a...

Loyalty

28th Nov 2019

10 years in CX: The evolutions and revolutions that defined the decade

MyCustomer has been at the vanguard of customer experience management coverage for over a decade, sharing best practices, news, insights...

Engagement

25th Nov 2019

The shocking stats that shook the world of CX in 2019

Every year, customer-centric professionals are bombarded with countless pieces of research, stats and studies. As 2019 comes to a close, we...

Loyalty

21st Nov 2019

Four sample customer personas - and what we can learn from them

While personas are a tool that have been used by businesses for many years, their popularity has increased of late as organisations are...

Strategy

19th Nov 2019

Take our survey and help unearth the secrets of CX leadership

Over the last decade, customer experience managers have become commonplace as large enterprises acknowledge the need for a senior figure to...

Engagement

4th Nov 2019

CX Leader of the Year 2019: Five highly commended applicants revealed

Having pored over the applications from the 25 CX leader finalists , our panel of expert judges were so impressed by the calibre of...

Engagement

1st Nov 2019

How to use buyer personas to support customer journey mapping

Buyer personas are a well-worn technique adopted by marketers to get under the skin of customers. A fictional but data-driven profile of...

Engagement

14th Oct 2019

Net Promoter Score: What you should (and shouldn't) use NPS for

Net Promoter Score is the most widely-adopted system for managing customer feedback and improvement, used around the world in many cultures...

Voice of the Customer

4th Oct 2019

Voice of the Customer buyer's guide: How to buy the best VoC tool for your business

Voice of the Customer (VoC) programmes are a crucial element of driving customer experience improvements, enabling organisations to...

Voice of the Customer

4th Oct 2019

Why it's hard to align sales, marketing & service - and who is doing it well

Customers don’t deal with departments; they deal with companies. And so when there is no alignment and consistency between the sales,...

Management