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Neil Davey
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Member Since: 22nd Oct 2006
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.

Neil Davey
Managing editor MyCustomer.com
  • Articles
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4th May 2022

WATCH NOW: What’s gone wrong with the CX world - and how can it be fixed?

As customer experience management has become increasingly mainstream, there has been a proliferation of CX accreditations, certifications,...
Loyalty
22nd Apr 2022

How to capture customer emotions and put digital empathy into practice

Research shows that emotions are the key factor when making a decision. Without any emotions, we are not able to decide. This is an...
Data
21st Apr 2022

What the changing fortunes of customer insight projects mean for CX pros

MyCustomer recently conducted a survey of customer experience leaders to examine how the roles, responsibilities and resources of senior CX...
Data
14th Apr 2022

Has Salesforce lost its way?

Salesforce is a behemoth - and as it goes to great lengths to point out itself, it's also the number one customer relationship management...
CRM
6th Apr 2022

New MyCustomer research reveals the changing face of CX leadership

Two years ago MyCustomer conducted research looking at the role and responsibilities of CX leaders to reveal the commonalities and the...
Engagement
1st Apr 2022

COMING SOON: Season 2 of the CX Leader Sessions

MyCustomer is excited to announce the second season of its CX Leader Sessions , running from 25th April to 31st May. The month-long series...
Engagement
31st Mar 2022

ON-DEMAND DIGITAL ROUNDTABLE: How digital transformation can improve your B2B omnichannel customer experience

The last two years have seen rapid digital transformation of businesses and their customer interactions. While much of the focus has been...
Ecommerce
15th Mar 2022

Watch on-demand: Why knowledge management is the missing ingredient in the transformation of CX

The past two years have witnessed rapid digital development of customer service at many organisations - McKinsey estimates that the...
Contact centres
24th Feb 2022

How to build your customer experience tech stack

As we have already seen in our two previous articles ( Why is technology such a headache for customer experience leaders? and Why some...
Technology
18th Feb 2022

Why some brands won't benefit from CX tech's evolution

In a previous article , we discussed how the latest MyCustomer research reveals that customer experience leaders find technology to be a...
Technology
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