Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
23rd Oct 2018
Organisations have focused too much on optimising their contact centre staff - and not enough on engaging them. And as a result contact...
16th Oct 2018
How does The Dorchester Collection achieve its award-winning employee engagement levels - and how has this impacted its customers? Luxury...
8th Oct 2018
Can monetary incentives improve service levels? Opinion is divided. So what are the key considerations and concerns? With customer...
3rd Oct 2018
MyCustomer's latest webinar shares advice on measuring the maturity of your organisation’s customer experience programme, and what steps...
2nd Oct 2018
Do you have insight into your company's contact centre tech? We need your knowledge for our new survey ! MyCustomer is launching a new...
2nd Oct 2018
Most UK CIOs are being asked by company boards to help them enhance customer experiences with IT. While chief information officers (CIOs)...
2nd Oct 2018
With customers more volatile than ever before, Renault needed its CRM strategy to have greater precision, despite increasingly complex...
28th Sep 2018
Can programmatic advertising be legal in a post-GDPR world? Will a complaint that has been lodged mark the end of programmatic advertising...
20th Sep 2018
Buying customer feedback tools can be a challenging process. That's why MyCustomer has pulled together this comprehensive, independent...
19th Sep 2018
New research indicates that some businesses are better off ignoring customer opinions when designing products. Businesses have long...