Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
19th Aug 2019
Most businesses are not organised to serve their customers' needs. So what are the structural, functional and process obstacles that exist...
15th Aug 2019
What are the key skills, and what kind of background should a journey manager have? Recently, MyCustomer has been exploring the emerging...
8th Aug 2019
CX technology investment will rise sharply in the coming years as customer focus on providing a differentiated customer experience...
2nd Aug 2019
Customer success teams are driving value in organisations. But new research indicates that two distinct models of customer success are...
1st Aug 2019
Research has revealed the types of business that are recruiting the emerging role of journey manager. Would your organisation also benefit...
26th Jul 2019
New research suggests that marketing leaders are shifting focus away from the customer experience, as other priorities take precedence. So...
18th Jul 2019
A growing number of organisations are appointing journey managers. What are the key responsibilities of these roles - and why are they...
3rd Jul 2019
Buying CRM can be a challenging process. That's why MyCustomer has pulled together this comprehensive, independent guide to help you select...
24th Jun 2019
Whether you're new to customer journey mapping, or looking to improve the effectiveness of your existing programme, our new guide will...
20th Jun 2019
Organisations are good at solving customer problems, but not so good at serving their emotional needs. So where can they start?...