Member Since: 22nd Oct 2006
Neil Davey was previously the editor of MyCustomer from 2007 until May 2023. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management.
5th May 2023
Why employee engagement is a bigger CX concern than ever before
While stubborn obstacles such as organisational silos and company culture are consistently ranked amongst the biggest challenges...Engagement
25th Apr 2023
Entries rolling in to CX Leader of the Year 2023
Entries for MyCustomer's CX Leader of the Year 2023 competition are rolling in - but there's still plenty of time for YOU to enter. Senior...Engagement
17th Apr 2023
Company silos and culture continue to blight customer experience programmes
Organisational silos continue to be the curse of customer experience leadership, with the latest research from MyCustomer revealing that...Engagement
3rd Apr 2023
Why do so many CX leaders believe their budgets will rise in 2023 and beyond?
Despite the volatile economic landscape, customer experience leaders continue to have robust support and are optimistic about their...Engagement
30th Mar 2023
CX Leader of the Year 2023 open for applications
CX Leader of the Year - MyCustomer's annual celebration of customer experience excellence - is now open for applications, officially...Engagement
27th Mar 2023
CX leaders bullish about budgets and planning for big tech investment, finds new MyC research
New MyCustomer research has found that, despite the global economic uncertainty, customer experience professionals are optimistic that...Engagement
15th Mar 2023
Will Boots' loyalty programme changes prove popular with customers?
For a quarter of a century, Boots has been a customer loyalty programme pioneer via its renowned Advantage Card. But now a big shake-up is...Loyalty
8th Mar 2023
Clare Muscutt, Women in CX: "70% of the CX workforce are women, but only 30% are in management"
International Women's Day coincides with the two-year anniversary of the launch of Women in CX (WiCX) - the world's first online community...Engagement
6th Mar 2023
Two surprising initiatives that demand CX and HR collaboration
The chief people officer or senior HR manager is probably someone that you wouldn’t expect to be in the same orbit as the customer...Engagement
21st Feb 2023
Will the four-day week trial findings drive a customer service revolution?
The world's biggest trial of a four-day working week has concluded that its impact has "extensive benefits", especially for employee well-...Management