Neil Davey
Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor MyCustomer.com
14th Oct 2019
Net Promoter Score: What you should (and shouldn't) use NPS for
Net Promoter Score is the most widely-adopted system for managing customer feedback and improvement, used around the world in many cultures...
Voice of the Customer
4th Oct 2019
Voice of the Customer buyer's guide: How to buy the best VoC tool for your business
Voice of the Customer (VoC) programmes are a crucial element of driving customer experience improvements, enabling organisations to...
Voice of the Customer
4th Oct 2019
Why it's hard to align sales, marketing & service - and who is doing it well
Customers don’t deal with departments; they deal with companies. And so when there is no alignment and consistency between the sales,...
Management
3rd Oct 2019
The six commonalities of CX Leader of the Year finalists
Earlier this year, MyCustomer launched the inaugural CX Leader of the Year award , designed to showcase the great work being done by today’...
Loyalty
26th Sep 2019
How to cultivate greater collaboration between service and marketing
Customer service has had a pretty rough ride over the years, often finding itself marginalised and under-appreciated. Customer service has...
Management
18th Sep 2019
Online retailers delighting customers but digital support disappoints
UK retailers are delighting more of their online customers than their global counterparts, according to new findings. But with their...
Ecommerce
12th Sep 2019
Finalists of CX Leader of the Year revealed!
Since applications to the inaugural CX Leader of the Year award closed last month, the MyCustomer team have been poring over the...
Engagement
9th Sep 2019
How to smash the channel silos that are spoiling your customer experiences
As the number of channels used by customers has proliferated, so organisations have felt the pressure to keep in step with their customers...
Engagement
19th Aug 2019
Why your company isn't structured to serve customers
Is there a big relationship split on the cards? Is heartbreak on the horizon? Because the truth is that you and your customers have been...
Loyalty
15th Aug 2019
How to hire a journey manager
What are the key skills, and what kind of background should a journey manager have? Recently, MyCustomer has been exploring the emerging...
Engagement