LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Neil Davey
ND
Member Since: 22nd Oct 2006
Twitter
LinkedIn

Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.

Neil Davey
Managing editor MyCustomer.com
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
22nd Mar 2023

CX Leader of the Year 2023 opens for applications next week

CX Leader of the Year - MyCustomer's annual celebration of customer experience excellence - is set to open for applications next week. On...
Engagement
15th Mar 2023

Will Boots' loyalty programme changes prove popular with customers?

For a quarter of a century, Boots has been a customer loyalty programme pioneer via its renowned Advantage Card. But now a big shake-up is...
Loyalty
8th Mar 2023

Clare Muscutt, Women in CX: "70% of the CX workforce are women, but only 30% are in management"

International Women's Day coincides with the two-year anniversary of the launch of Women in CX (WiCX) - the world's first online community...
Engagement
6th Mar 2023

Two surprising initiatives that demand CX and HR collaboration

The chief people officer or senior HR manager is probably someone that you wouldn’t expect to be in the same orbit as the customer...
Engagement
21st Feb 2023

Will the four-day week trial findings drive a customer service revolution?

The world's biggest trial of a four-day working week has concluded that its impact has "extensive benefits", especially for employee well-...
Management
16th Feb 2023

Four customer persona examples - and what we can learn from them

While buyer personas are a tool that have been used by businesses for many years, their popularity has increased of late as customers...
Strategy
10th Feb 2023

Nine customer journey map examples – and what we can learn from them

In essence, a customer journey map is really quite a simple concept: an illustration that details all of the touchpoints at your...
Engagement
10th Feb 2023

How to select a CRM consultant

The complexities surrounding a CRM deployment are sometimes only compounded by the number of third parties that are involved in such an...
CRM
9th Feb 2023

How to build a CRM strategy

Back in 2001, the sorry state of CRM implementations was captured for posterity by a headline-grabbing piece of research from Gartner,...
CRM
31st Jan 2023

New compact elearning course aims to solve practical CX problems

One of the big challenges for customer experience professionals both new and old is how to ensure their CX programmes drive tangible...
Engagement
  • Show more

Most read this week

Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
MyCustomer.com

Trending

Strategy
12th Sep 2012

Infographic: Curation for content marketing

by
Natalie Steers
Any Answers comment Icon 1
Sales performance
15th Oct 2012

Study reveals 90% of consumers research before...

by
Natalie Steers
Engagement
27th Mar 2018

Infographic: Customer journey mapping hints & tips

by
Neil Davey

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift