Neil Davey

Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
Managing editor MyCustomer.com
22nd Mar 2023
CX Leader of the Year 2023 opens for applications next week
CX Leader of the Year - MyCustomer's annual celebration of customer experience excellence - is set to open for applications next week. On...
Engagement
15th Mar 2023
Will Boots' loyalty programme changes prove popular with customers?
For a quarter of a century, Boots has been a customer loyalty programme pioneer via its renowned Advantage Card. But now a big shake-up is...
Loyalty
8th Mar 2023
Clare Muscutt, Women in CX: "70% of the CX workforce are women, but only 30% are in management"
International Women's Day coincides with the two-year anniversary of the launch of Women in CX (WiCX) - the world's first online community...
Engagement
6th Mar 2023
Two surprising initiatives that demand CX and HR collaboration
The chief people officer or senior HR manager is probably someone that you wouldn’t expect to be in the same orbit as the customer...
Engagement
21st Feb 2023
Will the four-day week trial findings drive a customer service revolution?
The world's biggest trial of a four-day working week has concluded that its impact has "extensive benefits", especially for employee well-...
Management
16th Feb 2023
Four customer persona examples - and what we can learn from them
While buyer personas are a tool that have been used by businesses for many years, their popularity has increased of late as customers...
Strategy
10th Feb 2023
Nine customer journey map examples – and what we can learn from them
In essence, a customer journey map is really quite a simple concept: an illustration that details all of the touchpoints at your...
Engagement
10th Feb 2023
How to select a CRM consultant
The complexities surrounding a CRM deployment are sometimes only compounded by the number of third parties that are involved in such an...
CRM
9th Feb 2023
How to build a CRM strategy
Back in 2001, the sorry state of CRM implementations was captured for posterity by a headline-grabbing piece of research from Gartner,...
CRM
31st Jan 2023
New compact elearning course aims to solve practical CX problems
One of the big challenges for customer experience professionals both new and old is how to ensure their CX programmes drive tangible...
Engagement