Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
10th Jul 2018
With just days left to enter the 2018 European Contact Centre and Customer Service Awards , MyCustomer spoke with one of last year’s...
5th Jul 2018
Contact centres are increasingly reliant on younger employees - but new research reveals that this is the least engaged demographic. While...
5th Jul 2018
Forrester's Harley Manning examines how Office Depot, Sprint and Fidelity Investments turned around their customer experience. For those...
2nd Jul 2018
What is driving customer journey mapping adoption and what are the key considerations for those looking to utilise it? Once upon a time the...
29th Jun 2018
Analytics guru Avinash Kaushik shares advice on how to optimise your investment in analytics tools and staff. Expenditure on analytics...
22nd Jun 2018
Why are experts so excited by the customer engagement opportunity that IGTV could provide brands? Instagram has announced the release of a...
19th Jun 2018
MyCustomer is surveying our audience to learn more about how medium to large organisations are using different sources of insight to better...
8th Jun 2018
Influencer marketing is proving increasingly popular. But how do you choose what influencers to use? And how do you get them onboard?...
1st Jun 2018
Buying CRM can be a challenging process. That's why MyCustomer has pulled together this comprehensive, complimentary guide to help you...
23rd May 2018
Technology can be used to create more positive customer experiences, but many companies fall short in this regard. How can technology be...