Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor
MyCustomer.com
18th Apr 2019
Winner of Best Voice of the Employee Programme at the prestigious European Contact Centre & Customer Service Awards , Tesco Mobile...
18th Apr 2019
What are the tasks best tackled by chatbots? Where in the customer journey should they sit? And where are live agents more appropriate? As...
16th Apr 2019
Customer success managers need to possess a number of core skills if they are to prosper in their roles and truly benefit their companies...
11th Apr 2019
Cosmetics firm Lush is closing its social media accounts. What are the arguments for and against abandoning social networks? This week...
8th Apr 2019
New research has revealed that a small number of innovative CMOs are generating huge success for their businesses by focusing on the...
4th Apr 2019
New research is providing a profile of senior customer experience recruitment, including where they are being hired, what they earn and...
2nd Apr 2019
In the latest in our series of articles in which technology leaders provide advice on the purchasing process, Tiago Paiva, founder and CEO...
28th Mar 2019
The White Company won Best Customer Service Team of the Year at the 2018 European Contact Centre & Customer Service Awards . And...
19th Mar 2019
In 2015 DHL Freight rolled out a model for customer experience maturity measurement to provide a platform for CX improvement, which would...
15th Mar 2019
To cater for modern customers, today's companies must support a wide range of different touchpoints. So how can brands deliver an end-to-...