Neil Davey

Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
Managing editor MyCustomer.com
10th Feb 2022
Why is technology such a headache for customer experience leaders?
New MyCustomer research reveals that the majority of customer experience leaders are confident that their budgets will increase in the next...
Technology
9th Feb 2022
Should you offer staff monetary incentives to deliver good customer service?
With the human element so crucial to the customer experiences of so many organisations, it is little wonder that service and CX leaders...
Management
1st Feb 2022
MyCustomer makes solution selection simpler with new directory
When MyCustomer conducted a recent readership survey, we were delighted to learn just how influential we are in the purchasing processes of...
Technology
31st Jan 2022
CX competence grows but confidence stalls, finds study
The findings from a new international CX benchmarking study indicate that while customer experience management competence is steadily...
Loyalty
28th Jan 2022
Is steakhouse chain wrong to have a beef with CX leadership?
While the last two years have seen a notable uptick in the number of large brands appointing their first chief customer officers (CCOs),...
Engagement
24th Jan 2022
How the world's best CX leaders are improving staff wellbeing
One of the big concerns for organisations as in 2022 is the threat of high levels of employee churn. With record numbers of employees...
Engagement
17th Jan 2022
How the world's best CX leaders foster internal support for their work
If customer experience leaders are to drive real change at their organisations, and lay the groundwork for their customer experience...
Engagement
13th Jan 2022
Will NPS 3.0 solve Net Promoter Score’s shortcomings?
There is no metric quite as divisive as the Net Promoter Score (NPS). As Maurice Fitzgerald noted last year : “Right from the very...
Data
7th Jan 2022
Take our five minute readership survey to help us help you in 2022
As part of our ongoing efforts to improve the quality of the content and services that we provide to you - our members - we routinely carry...
Engagement
6th Jan 2022
How the world's best CX leaders are creating empathetic experiences
In July last year, MyCustomer and Genesys commissioned Savanta to conduct a study to examine empathy in customer interactions. The research...
Loyalty