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Neil Davey
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Member Since: 22nd Oct 2006
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.

Neil Davey
Managing editor MyCustomer.com
  • Articles
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14th Nov 2022

Why Primark’s decision to go digital could damage customer experiences - and how it can be avoided

After years of defiantly thumbing its nose at multichannel retailing, High Street chain Primark is trialling a click-and-collect service in...
Engagement
9th Nov 2022

How to ensure your customer advisory board meetings are a success

As we discussed in our recent exploration of how to build a customer advisory board (CAB), while these boards are a valuable way of...
Voice of the Customer
2nd Nov 2022

CX Leader of the Year 2022 winner: Maneesha Bhusal, JD.ID

Following in-depth scrutiny of over 150 award entries, the announcement of an exceptional cohort of 20 finalists , and the awarding of...
Engagement
13th Oct 2022

Seven things CX leaders must consider during economic crises

All the signs point to a painful period of economic uncertainty over the next 12 months. As The World Bank recently noted : "The war in...
Engagement
5th Oct 2022

Is inflation causing customer service standards to slide?

The perceived standard of customer service in the UK is slipping in the wake of record inflation, according to new research. A survey of...
Management
27th Sep 2022

How to build a customer advisory board

The Voice of the Customer powers the most successful customer experience management programmes, and access to this rich resource comes in...
Voice of the Customer
26th Sep 2022

CX Day: How to celebrate customer experience management

October 4 is CX Day - an annual global celebration of customer experience management. Want to learn more about what CX Day is and how it...
Engagement
25th Aug 2022

The four biggest factors driving tech innovation in customer service

Four factors are the driving forces behind much of the technology innovation in customer service and support (CSS), according to research...
Channels
24th Aug 2022

Time running out to enter CX Leader of the Year 2022!

Just one day remains for customer experience professionals to get their entries in for MyCustomer’s 4th annual CX Leader of the Year award...
Engagement
8th Aug 2022

To be a successful CX leader, don't be a Boris

Here on MyCustomer, we are committed to sharing best practices and advice to help customer experience professionals develop the core skills...
Engagement
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19th Jan 2023

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