Neil Davey

Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
Managing editor MyCustomer.com
14th Nov 2022
Why Primark’s decision to go digital could damage customer experiences - and how it can be avoided
After years of defiantly thumbing its nose at multichannel retailing, High Street chain Primark is trialling a click-and-collect service in...
Engagement
9th Nov 2022
How to ensure your customer advisory board meetings are a success
As we discussed in our recent exploration of how to build a customer advisory board (CAB), while these boards are a valuable way of...
Voice of the Customer
2nd Nov 2022
CX Leader of the Year 2022 winner: Maneesha Bhusal, JD.ID
Following in-depth scrutiny of over 150 award entries, the announcement of an exceptional cohort of 20 finalists , and the awarding of...
Engagement
13th Oct 2022
Seven things CX leaders must consider during economic crises
All the signs point to a painful period of economic uncertainty over the next 12 months. As The World Bank recently noted : "The war in...
Engagement
5th Oct 2022
Is inflation causing customer service standards to slide?
The perceived standard of customer service in the UK is slipping in the wake of record inflation, according to new research. A survey of...
Management
27th Sep 2022
How to build a customer advisory board
The Voice of the Customer powers the most successful customer experience management programmes, and access to this rich resource comes in...
Voice of the Customer
26th Sep 2022
CX Day: How to celebrate customer experience management
October 4 is CX Day - an annual global celebration of customer experience management. Want to learn more about what CX Day is and how it...
Engagement
25th Aug 2022
The four biggest factors driving tech innovation in customer service
Four factors are the driving forces behind much of the technology innovation in customer service and support (CSS), according to research...
Channels
24th Aug 2022
Time running out to enter CX Leader of the Year 2022!
Just one day remains for customer experience professionals to get their entries in for MyCustomer’s 4th annual CX Leader of the Year award...
Engagement
8th Aug 2022
To be a successful CX leader, don't be a Boris
Here on MyCustomer, we are committed to sharing best practices and advice to help customer experience professionals develop the core skills...
Engagement