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Neil Davey
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Member Since: 22nd Oct 2006
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

Neil Davey
Managing editor MyCustomer.com
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11th Nov 2020

Who are the CX elite - and what can we learn from them?

The 2020 CX Leader of the Year award received 103 applicants from 24 different nations around the world. With the shortlisted finalists and...
Engagement
5th Nov 2020

CX Leader of the Year 2020 winner: James Scutt, Post Office

Following in-depth analysis of the applications from an exceptional cohort of 25 finalists, our panel of judges have selected James Scutt...
Engagement
13th Oct 2020

Infographic: How important is empathy in customer service?

MyCustomer and Genesys recently conducted a survey of 500 consumers who had recently contacted customer service while in a heightened...
Contact centres
2nd Oct 2020

New MyCustomer consumer survey reveals customer service's empathy gap - and how to resolve it

When the Customer Contact Association (CCA) conducted a survey of call centre managers several year ago exploring the most important traits...
Management
16th Sep 2020

On-demand webinar: How to fast-track your service transformation plans

Customer service organisations find themselves at a crossroads. While the pandemic has driven the rapid development of digital...
Channels
14th Aug 2020

Virtual roundtable: Customer service and empathy’s essential role in an uncertain future

Empathy in the customer service experience has never been more important. As the world begins to return to normality, many customers will...
Contact centres
28th Jul 2020

Why customer emotion is more important than ever - and how to respond

As lockdowns around the world lift, and businesses tentatively prepare to ease back into normality, the reality is that customer behaviour...
Loyalty
29th Jun 2020

Seven reasons why customer experience managers will make great CEOs

Last week it was announced that Principality Building Society would be appointing a new CEO - and stepping into the role will be the...
Engagement
25th Jun 2020

How to capture customer emotion and build it into your journey map

One of the most valuable tasks that a customer journey map must perform is representing the emotional state of the customer. While it is...
Engagement
4th Jun 2020

How to find the right balance of human/digital service for your new customer needs

Organisations have grown accustomed to the fact that customer channel preferences are in a constant state of flux, as new technologies are...
Channels
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