Neil Davey

Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.
Managing editor MyCustomer.com
24th Jan 2023
Amazon: Are strikes another sign of impending CX strife?
Amazon workers staged the first ever strike in the UK today, with hundreds of staff at a fulfilment centre in Coventry walking out in anger...
Engagement
19th Jan 2023
How Barnes & Noble has focused on CX to turn around its fortunes
If there's one area of retail that was particuarly disrupted by the digital revolution 20 years ago, it was bookselling. Given the...
Engagement
16th Jan 2023
How the world's best CX leaders are making customer experience a company-wide concern
In a previous look at some of the commonalities shared by some of the strongest candidates in the CX Leader of the Year application process...
Engagement
9th Jan 2023
How the world's best CX leaders are restructuring their teams
When MyCustomer asked customer experience leaders about the biggest obstacles to their CX programme’s success as part of our 2022 CX...
Engagement
13th Dec 2022
Meet 2022's customer experience trailblazers!
The 2022 CX Leader of the Year award was the most successful yet, with over 150 entrants from 20+ countries and an incredibly high calibre...
Engagement
7th Dec 2022
The shocking stats that shook the CX world in 2022
As another year draws to a close, we take a look through some of the customer experience research and reports that caught us by surprise (...
Loyalty
5th Dec 2022
Is Frontier Airlines right to close its call centres?
Customers of budget flight firm Frontier Airlines are no longer able to speak to a support agent on the phone, following its transition...
Contact centres
1st Dec 2022
The three topics that shaped the CX world in 2022
Disruption continues to be the theme, as the chaos caused by the pandemic has receded, only to be replaced by a new set of challenges for...
Engagement
25th Nov 2022
What should CX leaders prioritise in their 2023 budgets?
With 2022 coming to a close, customer experience leaders will be deep in planning for the coming year. And while this comes against a...
Engagement
18th Nov 2022
Guru proposes new CX metric to replace NPS - will it prove popular?
Bruce Temkin is one of the most respected figures in the world of customer experience management - the founder of the CXPA, a former...
Data