Neil Davey

Member Since: 22nd Oct 2006
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.
Managing editor MyCustomer.com
18th Feb 2021
OnDemand webinar: Why going digital is easy - doing it right is not
The pandemic has driven a rapid shift to digital service channels. But while a dash to digital has occurred, there has not necessarily been...
Channels
17th Feb 2021
What is emotion's role in customer journey mapping?
Customer journey mapping has become one of the key tools for today’s customer-centric organisations. Representing an invaluable exercise in...
Engagement
4th Feb 2021
How the dash to digital has harmed customer experiences
The past 12 months has driven rapid digital development at many organisations, well beyond the wildest of expectations. Granted, this...
Channels
1st Feb 2021
Video: How the Very Group has adapted its CX programme for the pandemic
Online retailer The Very Group is one of the retailers that has fared best during these difficult times, finishing 2020 on a high, with...
Engagement
20th Jan 2021
How to get your new boss to buy into your CX vision
As a new US president is sworn in , a new chapter in American history begins. As is so often the case with an appointment of a new leader,...
Engagement
18th Jan 2021
New MyC report: CX managers share how COVID-19 has influenced their strategies
COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that...
Engagement
6th Jan 2021
Customer service budgets are bigger in 2021 - so where will they be spent?
The world may still be in the grip of the pandemic, but that doesn’t mean that customer service has come to a grinding halt. While...
Channels
23rd Dec 2020
MyCustomer's 10 most popular blog posts of 2020
MyCustomer's active community of bloggers have been sharing their thoughts on a wide variety of topics this year, delivering hot takes on...
Engagement
11th Dec 2020
MyCustomer's 10 most-read articles of 2020
It has been a year quite unlike any other. And sure enough, customer experience managers and service leaders have also had to cope with...
Loyalty
7th Dec 2020
Four positive customer service trends to take away from 2020
2020 may be a year that most - if not all - will be glad to see the back of, but that's not to say that it wasn't totally without merit...
Channels