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Neil Davey
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Member Since: 22nd Oct 2006
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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.

Neil Davey
Managing editor MyCustomer.com
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22nd Jun 2016

Help us pick the right 'Like' icon for...

We are thinking of changing the 'Like' icon for Discuss posts from the Heart to something else, or maybe keeping it if that's what you...
3rd Oct 2014

Examples of customer journey maps

Over the course of the next month, MyCustomer is exploring customer journey mapping, from an examination of how customer journeys are...
8th Aug 2014

Mobile commerce: Responsive design, plug-ins,...

There are different options available for you to get your website mobile commerce ready - whether that's adapting your existing website,...
23rd May 2014

Advice on improving the online experience of...

Recent research by [24]7 suggests that etailers' online experience is falling far short of customer expectations, with disappointing online...
16th Apr 2014

What is the best customer loyalty programme?

MyCustomer will shortly be starting a series of articles focusing on customer loyalty programmes. As part of this, we'll be examining some...
13th Mar 2014

Search optimisation and paid search tools - what...

MyCustomer will shortly be running a feature about the tools that are available to businesses to help them with their search marketing...
5th Feb 2014

Advice on speech analytics needed

MyCustomer will soon be posting a series of articles exploring best practices in speech analytics, but we'd also like to feature some of...
15th Nov 2013

Independent CRM consultants: The pros and cons

CRM projects can be enormous undertakings for enterprises, and as part of this you'll need to decide whether to rely on your software...
21st Oct 2013

How have you aided adoption of marketing...

As a department, marketing is increasingly accountable. And while marketing automation tools can greatly assist marketers in their day-to-...
11th Sep 2013

How are you driving additional value from your...

There was a time when contact centres were viewed solely as a cost to the organisation. But there has been a renaissance in thinking in...
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