Neil Russell-Smith

Member Since: 31st Oct 2018
As head Marketing for Europe, Middle-East and Africa at TTEC, I am responsible for the development and execution of TTEC's marketing strategy and value proposition across all channels and verticals in the EMEA region. For over 16 years I have planned and led comprehensive marketing strategies with a proven record of accomplishment across various industries and geographic markets.
I am an experienced, hard-working and creative Senior Marketing Professional that understands the importance of results that support our clients’ business goals and objectives. I partner with our sales and solutions teams to build customer experience and contact centre strategies that help simplify interactions and build customer engagement, across every phase of the lifecycle.
Head of Marketing, EMEA TTEC
29th Sep 2021
TTEC EMEA recently published a white paper exploring The Next Normal - how to build back better customer relationships after the pandemic...
Blog
25th Feb 2021
Customer experience (CX) and customer engagement may seem like different names for the same concept, but they aren’t. While companies...
Blog
10th Feb 2021
When we last touched base on 31st Dec. 2020 , the UK ended its transition period from the EU, closing one chapter of Brexit and opening...
Blog
11th Jan 2021
As lockdowns and restrictions begin anew in the UK and Europe pharmaceutical and government organisations are clearing a difficult path to...
Blog
24th Dec 2020
On 31 December, 2021 the UK will officially end its transition period from the EU, marking the years’ long conclusion of Brexit. This has...
Blog
18th Nov 2020
According to the Financial Times , electronic vehicle sales in the UK have more than doubled in August with electronic battery and plug-in...
Blog
9th Nov 2020
COVID-19 has disrupted everyday life, but it hasn’t stifled the need for innovation. Artificial intelligence tools are creating true...
Blog
8th Oct 2020
In a year of change; Black Friday will likely be no different. It’s difficult to redefine how a holiday event, so typically associated with...
Blog
8th Sep 2020
Thriving in the new-normal means deploying the right technology at the right time to unlock effortless experiences and meet customer...
Blog
12th Aug 2020
Thriving in the new-normal means deploying the right technology at the right time to unlock effortless experiences and meet customer...
Blog