Member Since: 20th Apr 2020
Paul Jarman holds the position of NICE inContact CEO. Mr. Jarman is responsible for the industry leading cloud customer experience platform, CXone, used by enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.
A pioneer of the cloud movement, Mr. Jarman was instrumental in guiding inContact from its roots in telecommunications to its strategic offering of cloud-based contact center solutions and has been a part of every major enhancement the company has made since 1997.
As part of inContact’s strategic shift to a contact center software provider, he spearheaded four software acquisitions and two telephony acquisitions. He led inContact's successful addition to the NASDAQ and under his leadership, inContact has experienced strong compound annual growth rate in software revenues over the past three years.
Mr. Jarman has spent his career building a service-driven business focused around both customers and employees, resulting in a strong corporate culture with high retention rates of both groups. Prior to joining inContact, Paul was an executive with HealthRider, Inc.
Paul has a contagious energy and is always pushing the limits to grow the company and drive market leadership. He follows the mantra of Abraham Lincoln, "Things may come to those who wait, but only the things left by those who hustle."