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Nick Peart
Member Since: 28th Nov 2015
Nick Peart
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6th May 2014

Why is Next so successful in spite of the High Street's struggles?

Next is now the biggest fashion retailer on the High Street . In the annual results published last month it usurped Marks and Spencer’s...
Channels
15th Oct 2013

Customer, serve thyself: Online self-service in the customer service mix

Satisfied customers are the foundation upon which an excellent brand is built. Contact centres have traditionally been seen as the front...
Management

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