Nick Peart
Member Since: 28th Nov 2015
6th May 2014
Why is Next so successful in spite of the High Street's struggles?
Next is now the biggest fashion retailer on the High Street . In the annual results published last month it usurped Marks and Spencer’s...
Channels
15th Oct 2013
Customer, serve thyself: Online self-service in the customer service mix
Satisfied customers are the foundation upon which an excellent brand is built. Contact centres have traditionally been seen as the front...
Management