Member Since: 12th Mar 2013
90% of B2B customers now initiate the first step in the buying cycle, not the Sales function, so an impactful web presence and digital strategy is imperative for businesses to make a prospective buyer's shortlist. At Eckoh, I have lead the marketing function and transformed the company's traditional marketing focus to make it customer centric and embrace digital marketing.
Eckoh provides new technologies that are critical to its client's customer experience and success. It's incredible to see the rapid value that customer self-service and payment security technology brings to our clients; and their customers. Eckoh's ultimate aim is to make their clients' customer journeys effortless and secure, and they succeed, which is why Eckoh boasts a 99.9% client retention rate.