Member Since: 1st Apr 2016
Nicola manages SurveyMe’s PR, marketing, social media and is also the COO. Her hard work has led to a great public perception of SurveyMe boasting a NPS score consistently more than 80 percent with consumers for over 12 months. Since the inception of SurveyMe, Nicola has utilized her extensive experience to create the brand, which is now synonymous with listening, engaging and rewarding people for their opinions. Together with her husband Lee, Nicola has developed SurveyMe into an internationally known leader in customer feedback and rewards solutions. SurveyMe is used by businesses in more than 140 countries.
Before SurveyMe, Nicola has worked for some of the biggest brands included Coca-Cola in UK, Australia and Ireland, accountancy firm Grant Thornton and luxury hotel chain Rocco Forte Hotels. Nicola has also worked for brands like BMW, Mini, Land Rover, Holiday Inn and Kitchencraft, building her background in brand management and cultivating each brand’s voice.
Chief Operating Officer and Co-Founder SurveyMe
17th May 2016
The success of any business, from a small micro business of just one or two people, right up to a large international conglomerate, always...Blog
18th Apr 2016
As response rates continue to drop when utilizing traditional e-mail survey methods, customer experience and marketing professionals are...Blog