Member Since: 10th May 2022
Helping brands deliver an excellent customer experience across their products and services, incorporating product design, co-creation, user experience and positioning as well as more traditional customer experience.
Professional researcher with more than 25 years' experience of designing, implementing and analysing global research programmes.
Specialising in customer understanding, with a focus on creative solutions, pragmatic results and visually engaging insight presentations.
Head of Research Beehive Research
23rd Oct 2023
More empowerment, less supervision: Using a customer charter to drive positive CX through your employees
In this year’s State of the Global Workplace report, Gallup estimates that ‘low employee engagement costs the global economy $8.8 trillion...Management
17th Jul 2023
Customer-centricity should be a given for any organisation by now. We know from the swathes of evidence, research and case studies that...Engagement