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Nishith Gupta
Nishith Gupta
Member Since: 13th May 2010
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Nishith is founder of UXHack.co - a platform to help good products become great. He has extensive experience in solving customer problems with the help of technology led products and solutions. Mainly a product guy though have experience in all key functions of a business - technology, marketing, sales, operations, customer service.  He has a healthy mix of experience ranging from consultative selling in large IT based service companies to incubating a solution line in a large set up to setting and scaling up product start-ups. on product and growth 
Nishith Gupta
Founder UXHack.co
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5th Mar 2015

Social Media Metrics - equally relevant for personal branding?

The trend to build one’s personal brand has been fast catching up. If people are sharing something on their profile, somewhere down within...
Blog
4th Mar 2014

Enabling Ratings & Reviews on Social Media

Ratings and Reviews is a mechanism through which brands get feedback from customers. A standard methodology followed by brands typically...
Blog
3rd Sep 2013

@Customer - your tweet has been acknowledged

How will you react if a brand provides this response to your tweets and Facebook posts? Though still to experience it myself but have seen...
Blog
27th May 2013

What's in it for me? - Part II

Ironically, in the Part I , I faced some design issues that were out of my control and honestly I as a customer of this portal would not...
Blog
29th Apr 2013

What's in it for me? - Part I

This is a rhetoric statement but very relevant considering the information overload for every stakeholder involved in making customer...
Blog
12th Mar 2013

Customer Service and Loyalty - exploring the relation

There is no doubt that customer service and loyalty are used as differentiators by organizations for retaining key customers. I think the...
Blog
9th Mar 2011

Enterprises please don't adopt social media in traditional CRM way

While working closely on Social CRM, I sometime fear what will happen when this becomes 'Business as Usual' for the enterprises? Service...
Blog

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