Nishith Gupta
Member Since: 13th May 2010
Blogger
Nishith is founder of UXHack.co - a platform to help good products become great. He has extensive experience in solving customer problems with the help of technology led products and solutions. Mainly a product guy though have experience in all key functions of a business - technology, marketing, sales, operations, customer service. He has a healthy mix of experience ranging from consultative selling in large IT based service companies to incubating a solution line in a large set up to setting and scaling up product start-ups. on product and growth
My answers
Hi Lanhigg, it was a nice read and you have articulated it very well.
Being in the same boat albeit on the product side, I can understand all the points which I also keep sharing with my clients.
Thanks Jon for the comment. Yes, not only the idea is to get back to the customer ASAP but it has to be done with a human touch considering the traits of social media.
This certainly is not good for the business. Consider this, on one hand business speaks about being customer-centric and building brands, how they will be able to even speak in this language if by any chance the case is won.
I believe this only shows that SystemGraph is not good at its job. Please learn the new tricks in order to sustain
-- Regards, Nishith Gupta http://twitter.com/nishith_gupta