Neil Penny
Member Since: 14th Jul 2008
20th Jan 2016
The rise of dis-service level agreements and how to combat them
In an increasingly competitive and digital age, there has never been a greater need for organisations to be ‘on top’ of their business...
Management
21st Feb 2014
Three simple steps to introducing gamification into your service centre
The consumerisation of IT has taken hold and is a fact of life for most organisations. People expect to use technology similar to the...
Contact centres