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Neil Penny
Member Since: 14th Jul 2008
Neil Penny
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20th Jan 2016

The rise of dis-service level agreements and how to combat them

In an increasingly competitive and digital age, there has never been a greater need for organisations to be ‘on top’ of their business...
Management
21st Feb 2014

Three simple steps to introducing gamification into your service centre

The consumerisation of IT has taken hold and is a fact of life for most organisations. People expect to use technology similar to the...
Contact centres

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