LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchWebinarsPodcastsGlossaryBrand news
CX Leader of the Year 2022
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Neil Penny
Member Since: 14th Jul 2008
Neil Penny
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
20th Jan 2016

The rise of dis-service level agreements and how to combat them

In an increasingly competitive and digital age, there has never been a greater need for organisations to be ‘on top’ of their business...
Management
21st Feb 2014

Three simple steps to introducing gamification into your service centre

The consumerisation of IT has taken hold and is a fact of life for most organisations. People expect to use technology similar to the...
Contact centres

Most read this week

Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Barnes & Noble

Trending

Engagement
24th Jan 2023

Staff strikes spell CX trouble for Amazon

by
Neil Davey
Engagement
19th Jan 2023

How Barnes & Noble has turned around its fortunes

by
Neil Davey
Any Answers comment Icon 6
Technology
23rd Jan 2023

Self-service strategies of successful CX leaders

by
Rhys Fisher

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift