Member Since: 10th May 2002
My passion is solving problems: I'm a diagnostician and strategist at heart.
I have 30 years experiences in all aspects of Sales,marketing, service, customer insight, and Call Centers. One of the pioneers of CRM, Integrated data-based Sales, Marketing, he brings deep experience in channel management, systems thinking, systems, integration, telephony, and project management. He is both an Accomplished project manager, Speaker, educator and author.
I love creating customer-based/ customer-centric business models in the B2B world. Using a proven approach , it is at its core a resource allocation strategy - with results gauranteed - uses data-driven decision making to optimize coverage models, to maximize returns from customer investments, and to achieve success in your CRM and CEM efforts.
In my past I've led performance management firms, consulted to industry leaders, and taught. I've been fortunate enough to have been a leader with P&L and turn-around success, and was trained as systems thinker. he has a demonstrated record of, and passion for, successfully creating customer-facing business designs;
I see myself as a bricoleur: a diagnostician and problem-solver in the areas B2B CRM , CEM, and loyalty. i
I've been blessed to have awesome clients: clients include the market leading firms in industrial sales, agribusiness, aftermarket parts, B2B and retail and commercial banking; and he has achieved remarkable success with not-for profits as well
I look forward to hearing from and helping you solve your puzzles.
visit Chrysalis Marketing, llc at http://www.crmcompass.com learn how our facilitation, training, and coaching can transform your results into world class accomplishments.
Managing Director Chrysalis Marketing
28th Nov 2011
Principled negotiations with no absolutisms Was Heisst Denken? Thinking. At Thanksgiving we all are wont to pause and give thanks. Turkey...Blog
24th Oct 2011
Going from Here to There: using Diagnostics, Facilitation, and Coaching to lay out your roadmap. As I walked in this morning, I saw a large...Blog
24th Oct 2011
Be Here Now: Blink or Think A decade ago, while still consulting heavily, I entered the office of the President of a Billion $ business...Blog
8th Sep 2011
“Language is the house of Being. In its home man dwells.” “It is language that tells us about the nature of a thing, provided that we...Blog
30th Aug 2011
Our direct experience has shown that, in certain agribusiness companies, our workers are feeling the strain of the public debate over food...Blog
26th Aug 2011
I recently monitored a very interesting discussion board that talked about collecting data. The group appears to be made up primarily of...Blog
24th Aug 2011
The Integrated model - the essence of best practices CRM The Integrated Model is a Gold Mine: it’s the essence of successful CRM. In...Blog
17th Aug 2011
(I apologize for using the blog as a soapbox beyong just the issues of CRM and CEM, I believe that language is so powerful a tool in sales...Blog
16th Aug 2011
Some Working Definitions: T-A-S-T-E in CRM Dear Reader: Full reciprocal partnerships between a firm and its customers may be "a pipe dream...Blog
15th Aug 2011
Changing the Game In CRM If a B2B organization, or a retail bank (the sale of equity products is actually the demonstration of a B2B sales...Blog