NVM
31st Mar 2020
Despite the rise of text-based channels such as live chat and email, customers still prefer direct verbal communication. In fact, BIA/...
Blog
10th Dec 2019
The level of customer service expected by consumers has never been higher. If you want to stay ahead of your competitors and ensure your...
Blog
7th Oct 2019
As chatbots and Al are implemented more and more into call centres, agents are finding their role is changing with customers. Technology...
Blog
22nd Aug 2019
Great customer service has never been more essential to businesses’ strategies. Research from Walker predicts that by 2020, customer...
Blog
4th Jun 2019
Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping...
Blog
31st Jan 2019
Keen to embrace the cost-saving benefits of automation, businesses have kick-started a chat bot frenzy. At the same time, Forrester’s most...
Blog
26th Feb 2018
The European Union’s General Data Protection Regulation (GDPR) will enforce wide-reaching changes to the way organisations protect personal...
Blog
21st Dec 2017
In the UK, someone turns 50 every 40 seconds and by the year 2020, more than half the population will have reached half a century or more...
Blog
30th Nov 2017
Today’s consumer has become more demanding. They not only want high-quality products, but they also expect high-quality customer service...
Blog
16th Oct 2017
Messaging apps are about much more than sending messages to your friends and family. Combined, the top four messaging platforms have more...
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