NVM
Member Since: 2nd Jan 2013
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Communications APIs. Unified Communications. Contact Centres. The world’s most flexible cloud communications platform. Now we're talking.
2nd Sep 2020
How to ensure the results of your remote working experiment are positive Rodolpho Cardenuto, President, Applications Group for Vonage COVID...
Blog
22nd Jun 2020
Like any commitment, customer relationships are a two-way street. Take marriage as an example, most people accept that good ones are based...
Blog
15th Jun 2020
In the on demand age, customers expect a tailored and stress-free process when dealing with a company. They expect to be known by the...
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31st Mar 2020
Despite the rise of text-based channels such as live chat and email, customers still prefer direct verbal communication. In fact, BIA/...
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10th Dec 2019
The level of customer service expected by consumers has never been higher. If you want to stay ahead of your competitors and ensure your...
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7th Oct 2019
As chatbots and Al are implemented more and more into call centres, agents are finding their role is changing with customers. Technology...
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22nd Aug 2019
Great customer service has never been more essential to businesses’ strategies. Research from Walker predicts that by 2020, customer...
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4th Jun 2019
Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping...
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31st Jan 2019
Keen to embrace the cost-saving benefits of automation, businesses have kick-started a chat bot frenzy. At the same time, Forrester’s most...
Blog
26th Feb 2018
The European Union’s General Data Protection Regulation (GDPR) will enforce wide-reaching changes to the way organisations protect personal...
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