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NVM
Vonage
Member Since: 2nd Jan 2013
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Communications APIs. Unified Communications. Contact Centres. The world’s most flexible cloud communications platform. Now we're talking.

www.vonage.com

 

 

 

 

 

 

 

 

NVM
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3rd Feb 2021

What’s next for AI in digital communications?

AI (Artificial Intelligence) has become a cornerstone of digital communications in recent years. Over the past year it has proven to be...
Blog
2nd Sep 2020

Ensuring positive results when remote working

How to ensure the results of your remote working experiment are positive Rodolpho Cardenuto, President, Applications Group for Vonage COVID...
Blog
22nd Jun 2020

Renewing your vows to customer commitment

Like any commitment, customer relationships are a two-way street. Take marriage as an example, most people accept that good ones are based...
Blog
15th Jun 2020

The value of great employee & customer experiences

In the on demand age, customers expect a tailored and stress-free process when dealing with a company. They expect to be known by the...
Blog
31st Mar 2020

How can speech analytics boost sales productivity

Despite the rise of text-based channels such as live chat and email, customers still prefer direct verbal communication. In fact, BIA/...
Blog
10th Dec 2019

A data-driven approach to contact centre CX

The level of customer service expected by consumers has never been higher. If you want to stay ahead of your competitors and ensure your...
Blog
7th Oct 2019

The growth of self-service channels

As chatbots and Al are implemented more and more into call centres, agents are finding their role is changing with customers. Technology...
Blog
22nd Aug 2019

How to enable great conversations

Great customer service has never been more essential to businesses’ strategies. Research from Walker predicts that by 2020, customer...
Blog
4th Jun 2019

The key to transforming your omnichannel CX

Your business serves ultra-connected customers who expect a consistent experience through every channel. By unifying the shopping...
Blog
31st Jan 2019

Do your customers love chatbots as much as you?

Keen to embrace the cost-saving benefits of automation, businesses have kick-started a chat bot frenzy. At the same time, Forrester’s most...
Blog
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