Member Since: 25th Apr 2017
Olivier has more than 25 years of experience in digital technologies & software industry all around the world.
Today, Olivier is an expert in digital customer engagement solutions supported by linguistics and cognitive technologies.
Prior to founding Eptica in 2001, Olivier successively served as Managing Director, VP, and Chief Operating Officer in different international software companies (eCRM, business intelligence/data mining solution providers and accounting software companies). Olivier holds an MBA from ESCP Europe, Paris, France and is a graduate of NEOMA Business School, Rouen, France.
11th Nov 2019
The peak Christmas shopping season is now in full swing. Given the ever-greater competition in the market and the pressures the sector...Blog
1st Oct 2019
Greater competition means that every industry needs to react more quickly to customer needs, often in real-time. With seemingly shorter...Blog
11th Sep 2019
Brands understand that they need to continually improve the customer experience they provide if they are achieve long-term success. However...Blog
12th Aug 2019
Given we live in an era dominated by social media and smartphones, it is easy to write email off as yesterday's channel when it comes to...Blog
11th Jul 2019
Customers today want to be able to make contact across more channels than ever before – and demand the same consistent, fast and engaging...Blog
11th Jun 2019
Businesses understand the importance of CX to customer loyalty, revenues and overall success. They also increasingly realise that it is a...Blog
10th May 2019
The rise of artificial intelligence is leading many experts to predict that the future of customer service will be driven by automation and...Blog
11th Apr 2019
There’s a lot more to customer loyalty than factors such as product range and price. Essentially, at a time when competitors are just a...Blog
11th Mar 2019
Given the pace of life today, consumers want you to make things simple and easy when they make contact. They therefore value fast,...Blog
14th Feb 2019
Brands understand that they need to listen to their customers if they are to deliver an engaging experience that drives loyalty and long-...Blog