LoginSign up
MyCustomer
Subscribe to Newsletter
Menu
Marketing
StrategyTechnologyData
Sales
Sales performanceCRMEcommerce
Service
ManagementContact centresChannels
Customer Experience
EngagementLoyaltyVoice of the Customer
Resources
Whitepapers & researchPodcastsGlossaryBrand news
CX Leader of the Year 2023
2022 award finalists
Sessions
On Demand
Brand Directory
Blog
Subscribe to Newsletter
Ollie Lane
Member Since: 5th Oct 2017
Ollie Lane
managing director Ingleby
  • Articles
  • Blog posts
  • Discussions
  • Discussion replies
  • Comments
5th Oct 2017

How TalkTalk transformed its self-service community - and what we can learn from it

Self-service has become an increasingly crucial component of the customer service mix. Whether it be online FAQs, virtual assistants or...
Channels

Most read this week

Technology
7th Dec 2023

Don't risk conversational AI without a CLM

by
Mark Oppermann
A human with a robot brain

Trending

Technology
7th Dec 2023

Don't risk conversational AI without a CLM

by
Mark Oppermann
Management
7th Dec 2023

CX Today acquires MYC in landmark move

by
Rhys Fisher
Voice of the Customer
12th Feb 2010

Implosion of a brand: What can we learn from...

by
Neil Davey
Any Answers comment Icon 3

Latest resources

Webinar
How to use AI to anticipate, advise and improve experiences
Whitepaper
AI in the contact centre: pitfalls to avoid
Guide
Designing a world-class CX approach
Research
The health of the contact centre
Linked Twitter icon Linked Facebook icon Linked LinkedIn icon Linked Soundcloud icon
  • About MYC
  • About SIFT
  • Glossary
  • Advertise
  • Terms of use
  • Privacy policy
  • Sub-Processors List
  • Site rules
  • Contact us
Copyright 2023 Sift
Sift