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David Williams
david williams
Member Since: 1st Jun 2009
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David is a customer experience professional and over the last 20 years has consulted with 50+ blue-chip organisations across the globe.  As co-founder of QCI, he built the world’s largest customer management benchmarking database, which he sold to the WPP Group. Since then David has invested in and sits on the board of a number of leading customer facing organisations. HOWTOEXPERIENCE - consulting; Carpeo - Outsourced Customer Contact Services - tpoint - Smart Contact technology and Contactcorp - contact centre and IT recruitment. 

David Williams
Investor & Director HOWTOEXPERIENCE, Carpeo, tpoint solutions, Contactcorp
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16th May 2008

Change management: How to take 5,000 people on a journey

Everything is changing! This is a simple fact of life and one that every company will have to face at some time or another. Organisational...
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