David is a customer experience professional and over the last 20 years has consulted with 50+ blue-chip organisations across the globe.  As co-founder of QCI, he built the world’s largest customer management benchmarking database, which he sold to the WPP Group. Since then David has invested in and sits on the board of a number of leading customer facing organisations. HOWTOEXPERIENCE - consulting; Carpeo - Outsourced Customer Contact Services - tpoint - Smart Contact technology and Contactcorp - contact centre and IT recruitment.