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Paolo Marcattilj
Member Since: 19th Jan 2016
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Paolo Marcattilj
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7th Apr 2016

To be customer-obsessed, retailers must be technology-obsessed

We have all seen the headlines recently about the retail industry; Theo Paphitis: “ After a roller coaster peak trading period, everything’...
Blog
20th Jan 2016

The outsourcing trends that will shape customer experience through 2016 and beyond

From my perspective through working in the contact centre outsourcing industry and running complex customer service multi-lingual campaigns...
Blog

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