patriciajones2013
Member Since: 27th May 2013
Blogger
Patricia is a full-time CRM consultant at ConvergeHub and part-time blogger. She has earned herself quite a fame as a specialist and a market expert in small business CRM software platforms. In the last five years, she has worked with various entrepreneurs to help them move their businesses to cloud. Her expertise lies in offering cloud based CRM consultation, easy to use CRM customization, and Salesforce alternative CRM integration solutions to small businesses. For last five years, she is engaged in building ConvergeHub, positioning it as the #1 Converged CRM for SMB.
CRM Consultant ConvergeHub.com
20th Aug 2018
Five steps to understand the customer lifecycle while using CLM CRM software. Understanding the ‘customer lifecycle’ for users of CLM CRM...
Blog
1st Aug 2016
Reaching countless customers and prospects across the world at the preferred time and date - That’s the power of email marketing!! And that...
Blog
7th Jul 2016
As a little girl I was impressed by the punctuality of our milkman who would drop in to our home sharp at 5am. But what made me inquisitive...
Blog
11th Apr 2016
The business landscape has witnessed a radical transformation in the last decade. Two most noted developments have been: 1. The...
Blog
24th Feb 2016
The sudden spurt of social media and mobile devices have changed the dynamics of customer service. And the unprecedented rise of cloud and...
Blog
29th Oct 2015
Sales agents are accountable for specific metrics. If they consistently do not meet them, they are shown the door. Knowing this, it becomes...
Blog
27th Oct 2015
We are living in the customer era. Social platforms and online forums have put the power flatly in consumers’ hands. Today, the consumers...
Blog
14th Oct 2015
Doing long-term planning for improving your customer service is not enough! Surprised? Shocked? Agree? Disagree? Well, before you reach any...
Blog
13th Oct 2015
Handling questions of the prospects is the toughest challenge for any sales agent. How these questions are handled make or break the sale...
Blog
10th Sep 2015
1. While you were strolling down the beach, amidst the white sand and sparkling blue sea water – did you had sales at the back of your mind...
Blog