Member Since: 15th Aug 2016
Paul Hardy joined ServiceNow in January 2016 as Chief Innovation Office - EMEA. He is regarded as a trusted adviser to CIOs, leadership teams and business executives for service management. At ServiceNow, Paul is responsible for shaping the company’s overall messaging, while also providing input into the future development of the ServiceNow suite of product.
Prior to ServiceNow, Paul was Enterprise Service Management Director at Informa where he was responsible for delivering strategic business insight to the service management, project management and vendor management offices, as well as to the continual improvement of the company’s service offerings.
Chief Innovation Office - EMEA ServiceNow
28th Jun 2019
One of the key findings from a recently-published report by Deloitte titled Exploring the value of emotion-driven engagement is that...Blog
15th Jan 2019
Business dynamics are in constant flux and new operational paradigms are forming all the time, particularly as users start to identify...Blog
1st Oct 2018
An idyllic poster car, sleek and beautiful, pleasing to the eye and easily recognisable – the Porsche. However, arguably its true beauty is...Blog
22nd Aug 2016
Traditional customer relationship management (CRM) is falling short as customers demand ever-shorter gaps between request and resolution...Blog