Paul Hardy joined ServiceNow in January 2016 as Chief Innovation Office - EMEA. He is regarded as a trusted adviser to CIOs, leadership teams and business executives for service management. At ServiceNow, Paul is responsible for shaping the company’s overall messaging, while also providing input into the future development of the ServiceNow suite of product.

Prior to ServiceNow, Paul was Enterprise Service Management Director at Informa where he was responsible for delivering strategic business insight to the service management, project management and vendor management offices, as well as to the continual improvement of the company’s service offerings.