Member Since: 16th Jul 2021
Paul Kavanagh is managing director at global Insight and CX agency, Beehive Research.
He has spent his career helping brands to understand and engage with their customers and prospects to drive business growth. His passion for delivering insight that has the power to transform and deliver return on investment is at the heart of the work the company does for some of the world’s leading multinational companies across the globe.
As specialists in the premium products and services marketplace, Beehive develops bespoke insight and customer experience programmes that provide succinct and actionable results to help Customer Experience leaders and decision makers make informed decisions about how to improve commercial performance.
Head Bee & MD Beehive
22nd Aug 2023
Customer centricity should be a given for any organisation by now. Customer-centric organisations are more likely to achieve better...Blog
21st Jun 2023
This post was triggered by a recent experience I had on the tube train in London. At the time it surprised me but, as I had time to reflect...Blog
18th Mar 2022
The most effective customer experience management programmes aren’t just about investing in the latest CX technology or solely about...Blog