An accomplished and innovative customer experience specialist and practitioner with a strong operational background having led large contact centres, teams of project managers and delivered high impact change within Virgin Media. Now as a Director of Brand Vista I design compelling omnichannel customer experiences that are aligned to our clients brands. UK Customer Experience Award Winner in 2013 for leading the design and delivery of a multiple touch point behavioural change programme effecting 50 million customer interactions per annum and judge from 2014 to date.